| Service Support GRC - Service Now Administration - C2C at Tempe, Arizona, USA |
| Email: [email protected] |
| From: Berlin Pragadesh, Teamware Solutions [email protected] Reply to: [email protected] Hi, Hope you are doing well!! This is Berlin from Teamware Solutions.... We have Job opening on : 1. Service Support GRC 2. Service Now Administration Location : Tempe AZ / Santa Clara CA Responsibilities: Service Support GRC : Work within an Agile framework to deliver high quality development to our user base. Provide training to business and application owners when required. Develops clear and concise technical and process documentation. Creates system documentation/playbook(s) and serves as a technical reviewer and contributor in design and code reviews. Create and maintain reports and dashboards as required. Performs system and integration testing. Assists the product team and business owners in finding creative ways to solve business problems and make them more effective. Coordinates and solves complex technical data and transformation issues. Customizes ServiceNow configurations, including custom scripts, workflows, and orchestration activities. Utilizes Performance Analytics to collect historical data and develop trend reporting. Assist in maintenance of the ServiceNow platform carrying out platform upgrades, routine maintenance and dealing with incidents and service request. Enhance Service portal by performing portal development activities. Partner with functional team and drive implementation. Work with Governance, Process Owners, and Managers in designing remediations when standards and procedures are not being followed. Once Here You Will: Designs, develops, and maintains complex ServiceNow workflows to automate/digitize manual processes. Develops creative design patterns and architectural frameworks to maximize the reuse of custom code. Hands-on design, development, and deployment experience with the Service-now platform Use of scripting tools and Service Now functionality to fulfill business needs. Performs integrations and process automation using Service Now Integration HUB / Orchestration What Youll Bring: Good working knowledge with the ServiceNow platform in an Admin/Developer and enterprise-wide, multi-tier ServiceNow production environment creating automated workflows, service catalog and service portal items, REST and SOAP integrations, scoped applications and widgets, client scripts, server scripts, UI policies and flow designer. Good scripting experience within ServiceNow, with strong skills in the following languages: using Glide, Java Script, HTML, XLM, , CSS, JSON, AngularJS. Bachelors or masters degree in computer science, Information Services, or related field preferred. ServiceNow System Administration certification and/or ServiceNow Application Development certification required or ITSM Implementation certification. Experience configuring MID Servers, On premises & cloud discovery. Good working experience within ServiceNow ITSM, ITAM, ITOM, Service Catalog, Service Portal. Solid experience with Integrations of 3rd party tools using (web services, REST, email, MID, Integration HUB, etc.). Experience in CMDB, Discovery and integration with other external modules. Experience with ServiceNow virtual agent and Mobile development. Exposure to IT Asset management & ITSM functional side would be an added advantage. Good team player and flexile to work with geographically distributed teams Responsibilities : Service Now Administration : The ideal candidate is an experienced ServiceNow developer with firsthand preferred technical expertise across the ServiceNow Platform, specifically including the GRC (Audit, Policy Compliance, Risk Management, and Vendor Management). The ideal candidate will be responsible for All code movement to Production from lower instances following SVB change/release management policy, reviewing technical documentation, be the first point of contact for any production issues. Act as ServiceNow Admin lead and make sure overall platform stability and availability of GRC. ITSM, HR modules. The role will act as lead service administrator and participate operation review and making sure ServiceNow platform infra are scaled up to handle user volume. Good knowledge on GRC foundation data entity, class, Integrations, scripting. Other responsibilities include but are not limited to: MID server configuring and maintenance Work on break-fix / Incident. Act as L1/L2 of ServiceNow GRC issues Solid troubleshoot issues User access, role and group management Developing/configuring solutions Coordinate and manage system/user acceptance testing Support Data certification Plugin installations, cloning of instances Experience integrating ServiceNow with external systems through SOAP or REST web services Responsible for platform upgrades, patch, hotfix of ServiceNow platform Stays abreast of emerging technologies and trends in ServiceNow Oversee and assist with ServiceNow administration and operations activities, including resolving incidents, problems and user requests. Build automation, integrations or other capabilities to ensure efficient processes and solutions. Work Experience and Qualifications: ServiceNow development/Admin experience in GRC is a must. Minimum Bachelors degree in an IT related field or equivalent experience ServiceNow Certified System Administrator (strongly preferred) Familiar with standard software development concepts, practices, and procedures including code management, quality gates, and SDLC documentation Knowledge of ITIL disciplines ServiceNow Administration/Developer experience Solid understanding of the ServiceNow platform and other modules (ITSM, ITOM) Good understanding of Risk Management and Cyber Security processes Strong interpersonal skills, written and verbal communication Must thrive at working in a fast-paced and dynamic environment while collaborating with remote teams Detail-oriented, flexible with the ability to meet tight deadlines Strong analytical, estimating, and problem-solving skills; takes a logical, analytical approach to problem-solving and pays close attention to detail Ability to present technical information in a way that non-technical management and staff will understand -- -- -- Thanks & Regards Berlin Pragadesh | Talent Acquisition (US Division) Teamware Solutions Inc |2838 E. Long Lake Road,Suite# 210, TROY, MI 48085 : [email protected] Contact - 248-847-1471 EXT - 239 Personal/WA Number - 866-738-7248 Keywords: user interface |
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| Mon Nov 21 21:25:00 UTC 2022 |