| Job Opening for Service Delivery Manager-Coral Springs - FL (Remote Until Covid) at Remote, Remote, USA |
| Email: [email protected] |
| From: Vignesh, Themesoft Inc [email protected] Reply to: [email protected] Hi, Hope my mail finds you in good health!!! Kindly take a look at the below Job description and if you have any suitable consultants then share their profile with me. Job Title: Service Delivery Manager Client: Cognizant Location: Coral Springs - FL (Remote Until Covid) Duration: Long Term Contract Job Description: This role manages and controls an entire project(s) for delivery, people issues, buffer management, attrition management etc. which also involves status reporting, implementation, and post-rollout review/audit of multiple projects. Business / Customer: -Acts as L3 point of contact for escalation - Accountable for entire Project(s) deliverables -Engage with Client/customer to anticipate issues and needs of the customer related to the project - Responsible to work with transitions & training teams on new transitions - Responsible to work with PEX teams on driving process improvements - Responsible for driving CCA consumption for entire team - 100% compliance on reports and client Governance calls for the project(s) - Work with MIS teams on resource allocation and reporting - Responsible to drive all the internal mandate courses for the teams - BCP readiness & work in accordance to manage & document any event Project / Process: - Lead/Drive awareness sessions on Innovation & Process Improvement - Identify & drive opportunities to enhance service delivery - Ensure adherence to Quality norms and processes - Enable risk assessment and establish mitigation plan - Review process audit findings and take corrective action to prevent negative results - Should drive actions on high risk items - Manages project risks and issues, ensuring that project team members are actively involved in the identification and take ownership of risks, initiating corrective action where necessary Knowledge Management: - Ensure strong and regular cross training programs within the project -Responsible on documenting any change in process/metrics and work with internal teams to ensure the same is being addressed and closed People/Team Management: - Lead team building activities to enhance motivational levels - Manage attrition and absenteeism by creating a motivational environment in the project Regards, Vignesh [email protected] Keywords: |
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| Mon Nov 21 21:50:00 UTC 2022 |