| Jr. Help Desk at Madison, Wisconsin, USA |
| Email: [email protected] |
| From: Diksha Tiwari, Upward talent [email protected] Reply to: [email protected] Hope you are doing great please review the job description if you are comfortable, please share your updated resume Job title: Help Desk Location: Madison, WI, 53703(100% Remote. The candidate must be a Wisconsin resident or willing to relocate to Wisconsin at their own expense prior to starting the role) Duration:: 10 Month Visa: Any visa expects H1B & CPT Experience: 3-4 years Note : LinkedIn is must Job Description: Required Skills -- Security Analyst Roles, Cybersecurity Exposure, Access Privileges, Access Reviews, etc. Nice To Have Skills -- Active Directory, User Account Auditing, Risk Assessments, Scripting (VB, PowerShell), Data Analysis, Security Operations, etc. DETAILS The service to be performed includes providing Identity and Account Management (IAM) services for DWD staff and public users of DWD applications, performing 1st and 2nd Tier computer support for internal DWD staff, and managing and deploying computers for DWD staff. The public-facing applications include various programs for the Divisions of Unemployment Insurance and Employment Training. The proposed service includes verifying the caller's identity, resetting their password and unlocking their account, instructing the caller to use self-service account recovery in the future, forwarding the call to another call center if needed for further assistance, and documenting the details of the call. The 1st and 2nd Tier computer support includes IT troubleshooting (hardware, software, and network), problem documentation, customer assistance, and problem escalation. The services and quality provided will be monitored by the ITSC supervisor utilizing real-time data generated by the call manager, ticketing software, and quality assurance recordings. Required Skills: (Need Majority; 1+ Years) IT Support Microsoft Office Suite Nice to Have Skills (Need X or more of the following): Web-based Telephony Verifying confidential account credentials Conference room technology Identity management administration Interview Process: Teams with camera on. PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to the candidate's bid to accept an interview request. Please see the "DWD Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details. Scope: The support services include: 1) supporting and managing computer devices (laptops and desktops) 2) handling and fulfilling software service requests from customers 3) leveraging security tools and Identity and Account Management Tools for managing public user accounts and 4) Service Request Management Web-based telephony system device management and encryption. The software includes but is not limited to: Windows 11 (and current releases), Microsoft Office 365, Adobe products, Ricoh print software, Active Directory, VPN, Multi-factor authentication tools. Thanks & regards, Diksha Tiwari | Technical Recruiter | Upward Talent Inc. Direct: +1 301-(985)- 2891 Email: [email protected] Keywords: information technology Wisconsin Jr. Help Desk [email protected] |
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| Wed Jul 24 19:28:00 UTC 2024 |