| Need-Oracle Service Cloud Engineer-Jersey City, NJ(Hybrid) at Jersey City, New Jersey, USA |
| Email: [email protected] |
| From: Pujarani Patra, Adventatech [email protected] Reply to: [email protected] Job Description - Job Title: Oracle Service Cloud Engineer Location: Jersey City, NJ Contract: 12 Months Visa : Any Work timings - EST Morning hours Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development Project description At the interface been technology and business, we convince with our know-how, well-founded methodology and pleasure in success. As a reliable partner to our renowned customers, we support them in planning, designing and implementing the desired innovations. Together with the customer, we deliver top performance! For one of our Clients in the Insurance Segment we are searching for Oracle Service Cloud Engineer. Responsibilities Strong Oracle RightNow implementation experience with below activities. Agent console and CP customizations. Chat, Knowledge & CP interfacing with custom portals. Rules & Workflow Implementation. eMail Management. Custom Add-in development. Custom Processes development. REST API development. Must have Exp range 7 to 9 years Must have strong technical experience demonstrating a solid background on successful Oracle B2C Service Cloud (Rightnow) implementations. o Agent console and CP customizations o Chat, Knowledge & CP interfacing with custom portals o Rules & Workflow Implementation o eMail Management o Custom Add-in development o Custom Processes development o REST API development Sound knowledge on AJAX, HTML/CSS, PHP. Conduct operational support for Oracle RightNow CRM workspaces. Define, document and align users profiles with business functions, create workspaces, and develop automated workflows. Provide administrative support on a daily basis, including provisioning and de-provisioning. Develop operational reports and dashboards, provide documentation of processes and procedures. Troubleshooting experience in variety of technical issues. Knowledge of SSO, SAML & OAUTH implementation. Nice to have Insurance domain exp. Below trainings/certifications completed, is preferred Oracle Service Cloud Administration Oracle Service Cloud Analytics Oracle Service Cloud Integration for Developers PUJARANI PATRA Technical Recruiter Office: 5714631900 Keywords: Delaware New Jersey Need-Oracle Service Cloud Engineer-Jersey City, NJ(Hybrid) [email protected] |
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| Thu Jul 25 06:12:00 UTC 2024 |