| Senior End User Technical Support Analyst at Remote, Remote, USA |
| Email: [email protected] |
| From: priyanka verma, Triwave Solutions Inc [email protected] Reply to: [email protected] We have a huge opening for Senior Technical Support Analyst position for our client based in Baton Rouge, LA, USA and it is a onsite role . have mentioned the job description below for your review. Kindly let me know if you would be interested and send me your most updated resume with your expected hourly rate. Since this is an urgent business requirement, Id appreciate a prompt response on this. JD: The scope of the proposed services will include the following: Responsible for onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems. Responsible for end user device support including hardware and software troubleshooting, installation, and replacement of products and components. Responsible for remote software and device support and problem resolution which includes advanced troubleshooting, installation and configuration. Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware. Assist with Microsoft M365 Sharepoint and OneDrive content management Assist with Microsoft M365 Office applications support Oversees the work being performed by the Technical Support Analyst and assigns tasks Expertise and/or relevant experience in the following areas are mandatory: Advanced Experience installing new computer hardware, software and peripherals Advanced experience installing and troubleshooting local area network and wireless network hardware components and cabling Advanced Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices Expertise and/or relevant experience in the following areas are desirable but not mandatory: 7+ years in onsite end user hardware and software technical support Experience supporting and managing VoIP phones Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products Experience acting as a team lead or supervisor overseeing technical support operations Keywords: information technology Louisiana Senior End User Technical Support Analyst [email protected] |
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| Thu Jul 25 16:52:00 UTC 2024 |