| Incident Management --- Infosys --- Houston, TX, at Houston, Texas, USA |
| Email: [email protected] |
| From: Azhar, Softcom Systems Inc [email protected] Reply to: [email protected] Hello Professionals, This Azhar Mohammad from Softcom Systems INC. I have a below Job Opportunity if you have any Consultants Please let me know!! Job Title: Incident Management Location: Houston, TX, 77056 Duration: 6 Months Job Details: Must Have Skills Triage customer incidents and service requests Perform analysis and provide resolution to user including configuration, data updates, work arounds Perform problem management for recurring incidents Nice to have skills Triage customer incidents and service requests Perform analysis and provide resolution to user including configuration, data updates, work arounds Detailed Job Description Triage customer incidents and service requests Perform analysis and provide resolution to user including configuration, data updates, work arounds Perform problem management for recurring incidents Identify improvement ideas Follow ITIL processes to provide support to the business as per agreed SLAs Deliver enhancements which includes Provide thought leadership to provide best practices and solutions for business requirements Analyzing business requirements Estimate and size the enhancement Minimum years of experience: 11 years Top 3 responsibilities you would expect the Subcon to shoulder and execute Triage customer incidents and service requests Perform analysis and provide resolution to user including configuration, data updates, work arounds Perform problem management for recurring incidents Thanks & Regards:- Azhar Mohammad Softcom Systems Inc. Email: [email protected] Keywords: Texas Incident Management --- Infosys --- Houston, TX, [email protected] |
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| Thu Jul 25 19:30:00 UTC 2024 |