| KORE.ai - ONSITE at Raleigh, North Carolina, USA |
| Email: [email protected] |
| From: Devakar Balachandran, KK Software Associates [email protected] Reply to: [email protected] Note: Please don't share OPT, CPT, H4EAD, TN, L2, J2 and E3 Client: TCS Location: Raleigh, NC~ Iselin, NJ(South) / CHARLOTTE~Malvern / Charlotte, NC~Malvern, PA / ONSITE JD: Role name: Technical Lead Role Description: Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist). Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist. Expertise in troubleshooting Kore.ai errors. Expertise in supporting application platforms, troubleshooting issues. Ability to help technical design sessions with cross-functional teams Willingness to provide guidance and support as developers, data scientists, ux designers are learning this new way of working. Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform. Assistance in creating runbooks and documenting production support guidelines based on experience at other firms. Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests. Participates in design, code, and test inspections throughout the life cycle to identify issues. Explains technical considerations at related meetings, including those with internal departments. Writes and elevates code using Vanguards SDLC tools and process. Consults on implementation of knowledge and call summarization features, inclusive of Gen AI Support during production incidents involving the Kore platform and features running on the platform Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot. Other duties as agreed to by both parties Will work in high traffic / real-time Enterprise apps Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems Will gain experience in scaling applications and database infrastructure Able to lead the team from technical, managerial leadership perspective Inspire & motivate team-mates and be a cross-functional go-to-person Implementing proofs of concept, prototypes and production-grade software Competencies: Digital : Artificial Intelligence(AI), Digital : DevOps Experience (Years): 10 & Above Essential Skills: Technology requirements Total 10+ years of experience with Min 8+yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python Good experience on Conversational AI Platform Exposure to Gen AI and its concepts with conversational AI Products Good experience in understanding the business Experience managing, troubleshooting and supporting Secure, Highly Available cloud platforms Cloud Engineering Google, AWS, Azure Application Maintenance Webserver / Middleware Rabbit MQ, Kafka, Node.JS, Nginx Database platforms Mongo Cache: Redis Automation tools: Ansible, Terraform Desirable Skills: Must have strong expertise in either Java, Python, Node.js Skillset should have the following JSON, Redis / MongoDB, Web Sockets Knowledge of AI, NLP, ML, Chat bots will be added advantage. Knowledge on Linux / Unix flavours, NGinx Experience in Web Services using REST, SOAP and RabbitMQ Knowledge of different authentication and authorization techniques Candidate must have hands on experience in server-side programming independent of technology Strong knowledge of code documentation and handover Experience building scalable, high-available mission-critical platforms Exposure to any of the cloud platforms like AWS/GCP/Azure UI-side development experience in any one of the technologies Java Script /Angular.JS /React.JS/Vue.JS Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higherlevels Country: United States Keywords: artificial intelligence machine learning user interface user experience message queue javascript golang trade national New Jersey North Carolina Pennsylvania Tennessee KORE.ai - ONSITE [email protected] |
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| Thu Jul 25 20:45:00 UTC 2024 |