| Help Desk Support Engineer || Chappaqua, NY (Need Locals) at Chappaqua, New York, USA |
| Email: [email protected] |
| Role: Help Desk Support Engineer Experience: 5 Years Employment Type: W2 JD: A Level 1 Technician is the first line of defense in any technical support organization. They are the entry point for user issues, often acting as a gatekeeper to escalate complex problems to more experienced technicians. Typical responsibilities include: Receive and document user issues: This involves listening attentively to user concerns, understanding the problem, and gathering relevant information. Perform basic troubleshooting: Level 1 technicians follow established procedures and knowledge bases to resolve common problems. This might involve resetting passwords, restarting equipment, or guiding users through basic software functionalities. Resolve routine issues: They are equipped to handle frequently encountered issues and have solutions readily available. Escalate complex problems: When a situation is beyond their expertise, they effectively escalate the issue to a Level 2 or Level 3 technician, providing clear documentation of the troubleshooting steps taken. The Level 1 technicians play a vital role in ensuring a smooth user experience by acting as the first point of contact for technical support. Duties include: Install and support computer equipment (PCs, Macs, Chrome). Troubleshoot computer hardware and software issues. Install, configure, and troubleshoot printers. Install and configure ancillary computer hardware (ex. scanners, LCD projectors, electronic whiteboards, keyboards, mice, probes, etc.). Support and troubleshoot all District software. Provide help-desk support to all buildings in the district during the normal school hours of operation. Maintain hardware inventory and documentation on networking design and layout. Other technology support services as determined by the Districts Director of Technology. Monitor deployment of security software and definition updates, currently Microsoft System Center Endpoint Protection. Supporting internet filtering requests. AV Technician The AV Technician (Audio Visual Technician) is the behind-the-scenes tech lead that ensures presentations, conferences, events, and productions run smoothly. They are responsible for setting up, operating, and maintaining all the audio and visual equipment that brings presentations and events to life. The work schedule is flexible, with nights and weekends sometimes required depending on event schedules. Responsibilities include keeping track of the Districts equipment following check-in/out procedures and asset/inventory tracking, helping set up/break down equipment before and after events, documenting AV processes and procedures, working as a productive member of the Acture Chappaqua Team, and other duties as assigned. The AV Technician must be used to a flexible schedule as it is critical to district presentation and high-profile events. This position oversees some of the most sensitive and critical events held. Typical responsibilities include: Transport, assemble, and install AV equipment like projectors, screens, speakers, microphones, cameras, and video conferencing systems. Connect cables and wires, ensuring everything is properly configured. Test and troubleshoot AV equipment to identify and resolve technical issues before or during events. Operate equipment during presentations and events, adjusting sound and visuals for optimal quality. Collaborate with presenters to understand their needs and ensure their AV requirements are met. Respond to technical difficulties during events and find solutions quickly and efficiently. Maintain an inventory of AV equipment, keeping track of its condition and performing basic maintenance tasks. This position reports to the Help Desk Manager at Chappaqua and, at events, will work under the direction of the Districts Audio-Visual team and contractors. Specific responsibilities include: Learning to use all District audiovisual equipment, including key technologies in the auditoriums, library/GLC spaces, classrooms, and podcast/media studios. Providing Level 1 troubleshooting and user support when issues occur with users and educators. Providing timely setups and breakdowns of audiovisual equipment for key events. Diligently using the districts ticket system and documentation system to track and process work. Regularly inventorying and coordinating the maintenance of audiovisual equipment including vendor coordination for repairs/maintenance/replacement as needed. Participating in Event Planning meetings and capturing AV needs for events with faculty and staff. Participating in and providing training on audiovisual equipment for staff and students. Supporting technical staff in the functionality of audiovisual equipment for staff and students Assisting in running audiovisual equipment at events, including high-profile events such as school board meetings, lectures, and other events. When AV responsibilities are complete, other technology assistance work may be assigned. Please Note: This position will require a highly flexible schedule to accommodate evening hours for events such as Board of Education meetings and other events. Please Respond to [email protected] +1 (281) 710-0137 -- Sesha Sai Associate , Client Relations and Business Development (Sales) P: 281 710 0137 E: [email protected] LinkedIn: h ttps://www.linkedin.com/in/sesha-sai-mandavilli-79429725b/ www.encloudservices.com Katy, TX | Westborough, MA. Keywords: information technology wtwo Massachusetts Texas Help Desk Support Engineer || Chappaqua, NY (Need Locals) [email protected] |
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| Fri Jul 26 19:00:00 UTC 2024 |