| SCCM Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: AJAY, KK Software Associates [email protected] Reply to: [email protected] Role name: Engineer Role Description: Bulk refreshes (smarthands GLOPAS)Refresh PC support with individual userManagement of existing Recycle cages at Customer sitesManagement of any existing Loaner lockers at Customer sitesCoordination for Laptop provisioning to New startersLaptop configuration for New startersAssist with Problems driver updates/patching/firmwareBTO requirementsAsset managementCoordinate Asset repair and Break-fix with equipment providerHardware storage utilizing Customers on-site storage provisionsCouriers/packaging utilizing Customers on-site courier/packaging serviceCommunicate designated points of contact at each site from Facility ManagementCoordinate goods receipt with on-site Facility ManagementCoordination and getting on-site assistance from Facility ManagementDesk setup/maintenance (In Country or FM)Hardware Troubleshooting (Mobile / Tablet)Software Troubleshooting (Mobile / Tablet)Issue handlingCoordinate Ordering with Equipment/Service ProviderCoordinate Returns with Equipment/Service ProviderNetworks, GLOPAS, Conferencing, Server/Storage, PrintersSupport any Crisis Management activity as per the plan and responsibilities mentioned for Support track and as may be required by other track.Defining and setting up a process for local announcementsMarketing and branding for local announcementsContent, format and medium of local announcementsPlanning the local announcement date, time, venue and mediumMaking the local announcement with approved content, format and mediumChange Advisory Board Meetings and Document ReviewOffice Calls and Follow up actionsMonthly performance reportingIT Induction of new usersVIP Support (when a country has an IBA)Advance forecasting and notification of IBAUser follow ups, escalations for tickets, email queries, complaintsNew Starter Tracking: Hardware Orders, AD Account & PhoneCoordinating WEEE: "Waste from Electrical and Electronic Equipment" with Facility Management and 3rd party vendorCoordinating with facility management teams to ensure management of User guidesProviding training and support for new employees (monthly)Assisting users in adapting to new technologies (scheduled quarterly connect session)SCCM & OS TroubleshootingLicense & Software Services Team MeetingsWriting Knowledge ArticlesReviewing aging articlesPresenting knowledge items to teamReviewing and approving proposed or new Knowledge articlesOS version updates and Profile recreations (Vulnerability tickets) if central workplace services team is not able to deploy updates or create profile due to any reasonGeneral queue monitoring, dispatching tickets, problem tickets Competencies: Communication, EUCS_TOOLS_SCCM Branch | City | Location: - New York~TCS - NEW YORK 1, NY NEW YORK~NEW YORK New York City, NY~New York, NY Keywords: active directory New York SCCM Engineer [email protected] |
| [email protected] View all |
| Fri Jul 26 19:21:00 UTC 2024 |