| Business Systems Analyst with Contact Center Domain -- C2C -- Remote at Center, Colorado, USA |
| Email: [email protected] |
| From: sakthi, Vy [email protected] Reply to: [email protected] Bachelors degree in Management / IT 5 years of prior experience as Tech Analyst / Business Systems Analyst or similar role 5 years of industry experience in Contact Center Domain and Contact Center technologies Understating of CRM applications Knowledge of Contact Center technologies like Genesys Cloud, Genesys, Qualtrics, NICE etc. Comfortable with high pressure, high profile and fast-paced projects Exposure to Technical Project management and Prioritization process Strong communication, collaboration, and stakeholder management skills Strong visualization skills or ability to put together a strong data narrative on solutions/experiences. Expertise in JIRA and Agile methodology. Expertise in documentation tools like Confluence Experience in Excel, SQL and other similar tools for data analysis Proven understanding of high-performing organizations with Release cycles. Experience implementing or system administrating SaaS platforms. Rgds, Sakthi 408-520-9394 Keywords: information technology Business Systems Analyst with Contact Center Domain -- C2C -- Remote [email protected] |
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| Tue Jul 30 19:49:00 UTC 2024 |