| Onsite Contract Position for Cisco Call Manager - Migration Engineer SME (Data migration from Syntellect or Apropos to OneReach) in Cary, NC at Cary, North Carolina, USA |
| Email: [email protected] |
| From: Gaurav Sharma, USG Inc. [email protected] Reply to: [email protected] Hi, Hope you are doing great. Please go through the job description given below and if you are interested do share an updated word copy of your resume and best time to reach you over the phone. Position: Cisco Call Manager - Migration Engineer SME (Data migration from Syntellect/Apropos to OneReach) Locations: Cary, NC Duration: Contract Job Description: The primary responsibility of a Cisco Call Managers is to develop and implement the physical design and architecture of computer networks. They are also involved in certain aspects of LANs and WANs, and VoIP, too. It is the responsibility of the Cisco Call Manager to deploy, troubleshoot, monitor and optimize IP telephony, voice, and video and mobility solutions. The professionals will assist and lead the design and implementation of Cisco Unified Communication products. They have to play an active role in software upgrades on existing Cisco voice deployments. The job role also involves providing technical assistance to Network Analysts & Network Professionals. The Cisco Call Manager must also identify and resolve the issues relating to the Cisco software, Cisco IP phones, and voicemail. They should coordinate with other hardware and software professionals relating to networks and telecommunications. It is the Cisco Call Manager duty to be the primary point of contact for any queries relating to ISP outages and other issues. The professionals should create, analyze and troubleshoot the call flows and look into call detail records. They should understand its role in the complex multi-component environment. The Cisco Call Manager will design and deploy solution for the multi-site environment in Cisco technologies. They have to showcase strong passion and capabilities in innovation and advancement in contact center technologies and concepts. The Cisco professional should own the technical design and development of cross-functional, multi-platform application systems. The manager must also play a proactive role in troubleshooting network cabling issues. They should utilize monitoring tools to track network performance, and resolving problems relating to it. The professional must know how to properly use network analyzers, memory testers and a variety of electronic testing equipment. They should work in collaboration with business partners, architects, and other departments. The manager needs to identify the technical and functional needs to determine the priorities. They should work with the performing teams to deliver new capabilities in a business application. The manager must analyze, define and document requirements for data, workflow, logical processes, hardware, and operating system environment. The executives must assist in projects requiring network and telecommunications infrastructure and support. They should ensure maximum network performance, to avoid downtime. The professional must be the first one to offer any technical assistance relating to post-installation networking issues. The Cisco Call Manager is responsible for key system design and integration decisions. They should communicate decisions to individuals implementing the system. The professional will have to coordinate coding, testing, implementation, and documentation of unified communication solutions. They offer administrative and end-user training for call centers when needed. The other duties of the Cisco Call Manager include collaborating with external organizations to resolve the significant issues. They must acquire network equipment, such as routers, switches, and servers and monitor server rooms and closet sensors. They should prepare client documentation including Network designs, Network Assessments, Implementation Plans, and post-implementation documentation. The professionals assist with trouble tickets as on need basis or on a scheduled rotation basis. It is advantageous to have experience with network fundamentals including TCP/IP networking (IPv4/IPv6). The professionals must document activities relating to the maintenance of equipment and manage both planned and unplanned network maintenance and outages. They are responsible for keeping themselves up-to-date with new developments relating to Cisco collaboration and ISPs. Must have skills: Client will be migrating their service desk on Cisco Call Manager from Syntellect/Apropos to OneReach. Candidate that is an expert is needed on those systems to perform the technical migration. Candidate must be able to understand the overall outcomes of a data migration from Syntellect/Apropos to OneReach being required and operate independently to achieve those outcomes. Thanks with regards, Gaurav Sharma | Sr. Technical Recruiter Email ID: [email protected] Keywords: information technology golang Idaho Kansas North Carolina Onsite Contract Position for Cisco Call Manager - Migration Engineer SME (Data migration from Syntellect or Apropos to OneReach) in Cary, NC [email protected] |
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| Wed Jul 31 00:57:00 UTC 2024 |