| Urgent Need | TWK_2334 Support Technician II / Desktop Support2 position with State of Texas | Austin-TX#Hybrid at Austin, Texas, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before July 31 2024 at 2 PM CST(Today) Requirement details: Internal job ID:TWK_2334Support Technician II State of Texas Austin, TX 78701 # Hybrid Note: 1) Its Hybrid position 2) This position is looking for candidates in the Austin region only. 3) Public Sector (State / Federal / Local Govt.) Client Experienced profiles preferred EXP: 10+ Years Job Description/Functions . We are looking for a Level 2 Desktop Support Engineer to provide technical assistance to our customers. You will help install, upgrade andtroubleshoot hardware and software systems. Your primary responsibilities will be in Incident and Problem Managements. This position will be working with: 1 the End User Compute Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM 2. Worker will perform these Tasks: Address user tickets regarding hardware, software and networking issues on end-user devices Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Create Knowledge Area Articles (KAs) to increase resolution on Level 1 Monitor performance metrics to ensure all metrics are met Build relationships with L1/L2 and other technical teams Identify opportunities for continual service improvement Identify and resolve problems SKILLS AND QUALIFICATIONS Minimum Required skills: Years Skills/Experience 4-7 Proven work experience as a Desktop Support, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field 4-7 desktop support 2 years experience in cloud / virtual computing environment 2 years experience in problem management Comptia A+ and other technical certifications recommended MCSA/MSCE desired Preferred skills: Years Skills/Experience ITIL certified Strong written and oral communication skills Experience with SharePoint access controls -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology Idaho Texas Urgent Need | TWK_2334 Support Technician II / Desktop Support2 position with State of Texas | Austin-TX#Hybrid [email protected] |
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| Wed Jul 31 19:24:00 UTC 2024 |