| Servicenow ITIL CMDB Manager and Administrator || TX and GA || Hybrid Position || GC and USC Only at Remote, Remote, USA |
| Email: [email protected] |
| From: Ram, Atlantis [email protected] Reply to: [email protected] Role: Servicenow ITIL CMDB Manager/Administrator Location: Atlanta or Houston- hybrid role- 3-4 days onsite Must be ITIL Foundations certified. The ITIL CMDB Manager/Administrator is responsible for the development, management, and maintenance of the Configuration Management Database (CMDB) within the organization's ITIL framework. This role ensures that all IT assets and their configurations are accurately recorded, managed, and maintained to support IT service management processes. Key Responsibilities: 1. **CMDB Management:** - Develop and maintain the CMDB, ensuring all IT assets and configuration items (CIs) are accurately recorded. - Define and implement CMDB policies, processes, and procedures in alignment with ITIL best practices. - Regularly audit the CMDB to ensure data integrity and compliance with organizational standards. 2. **Configuration Management:** - Manage and document relationships between CIs and ensure that all dependencies and changes are accurately reflected in the CMDB. - Ensure proper version control and documentation of changes to CIs. - Coordinate with other ITIL process managers to ensure smooth integration of configuration management processes. 3. **Data Quality and Integrity:** - Conduct regular data validation and reconciliation activities to maintain the accuracy and completeness of the CMDB. - Identify and resolve discrepancies in the CMDB data. - Implement and manage automated tools for data discovery and CI tracking. 4. **Stakeholder Collaboration:** - Work closely with IT service management, change management, and incident management teams to ensure the CMDB supports their processes. - Collaborate with IT asset management teams to synchronize asset and configuration data. - Provide CMDB training and support to end-users and stakeholders. 5. **Reporting and Analysis:** - Generate and analyze reports on CMDB data to support decision-making and continuous improvement initiatives. - Provide insights and recommendations based on CMDB data to optimize IT asset and configuration management. 6. **Compliance and Governance:** - Ensure CMDB compliance with internal policies, industry standards, and regulatory requirements. - Participate in internal and external audits related to configuration management. Qualifications: - **Experience:** - Minimum of 3-5 years of experience in IT service management, with a focus on configuration management and CMDB. - Hands-on experience with ITIL frameworks and practices. - **Skills:** - Proficiency in using CMDB and IT service management tools (e.g., ServiceNow, BMC Remedy). - Strong understanding of ITIL processes and best practices. - Excellent analytical and problem-solving skills. - Strong communication and interpersonal skills. - Ability to work collaboratively with cross-functional teams. - **Certifications:** - ITIL Foundation certification (required). - Advanced ITIL certifications or other relevant certifications (preferred). Keywords: continuous integration information technology Servicenow ITIL CMDB Manager and Administrator || TX and GA || Hybrid Position || GC and USC Only [email protected] |
| [email protected] View all |
| Thu Aug 01 01:44:00 UTC 2024 |