| Service Now Admin (Remote) at Remote, Remote, USA |
| Email: [email protected] |
| From: rakesh, www.nutech-inc.com [email protected] Reply to: [email protected] Service Now Admin Location: Remote/ Charlotte/ Detroit Duration: 6 months Job Description Summary The CMDB Admin is responsible managing the the day-to-day configuration management services to the organization with minimal direction, focusing work on prioritized tasks to ensure an accurate and reliable CMDB. What You Will Do: Performing operational activities as defined by Configuration Management (CM) policies and procedures Fulfilling CM change requests as assigned Engaging with strategic projects to ensure CM can deliver required functionality within project time frames Mentoring the organization on CM services, concepts, policies, and procedures Overseeing the design, coding, and testing of reports as needed Collecting and reporting on metrics as required Identifying and reporting on noncompliance situations Investigating/resolving CMDB related incidents as assigned Performing CM audits as directed Advanced knowledge of Data Certifications Identifying and reporting up on service improvement opportunities Mentoring and helping direct configuration management stewards Define, create, and monitor CMDB health reports, dashboards, and other reports that support auditing and compliance of CMDB management. What You Will Need: Qualifications Bachelors degree in computer science or related degree, or equivalent education/experience Three years of relevant CMDB/Configuration Management experience Experience with the ServiceNow CMDB and Discovery and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) Ability to give and receive feedback as part of a cohesive agile squad Flexibility and adaptability to change, and continuous learning mindset Strong decision making and problem-solving skills Preferred Qualifications Experience with CSDM 3.0 or 4.0 ITIL Certifications Behavioral & Leadership Competencies Analytical Skills Attention to Detail Commitment Communication Skills Critical Thinking Ability Customer Focus Diversity Focus Working Conditions Agile Team Hybrid work/Office Environment, with telecommute ability Out of hours support (evenings and weekends) may be required Thanks & Regards Rakesh Nutech Systems, Inc. [email protected] DESK:+1(703)912-0755 www.nutech-inc.com Keywords: |
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| Wed Nov 23 00:15:00 UTC 2022 |