| Business Analyst (15+ Profile) - Malvern PA (Hybrid) - Only H1B at Malvern, Pennsylvania, USA |
| Email: [email protected] |
| From: Sneha Sangnale, GAC Solutions [email protected] Reply to: [email protected] Hi This is Sneha from GAC Solution. I have an excellent job opportunity with one of our premier clients. Since it is an urgent requirement your prompt response is appreciated. The following is a brief job description for your reference. Job Title: Business Analyst Working Location: Malvern, PA (Hybrid) Project Duration: Contract As a Business Analyst, you will be part of the team building modern Contact Center applications for our leading Financial Services customers. You will building customer use cases, personas, scenarios, workflows and functional requirements for a Conversation AI platform. You will be working with the Customer Experience and Contact Center teams to understand the converations during Customer phone calls and chats. You will look for opportunities to optimize the conversational workflows, suggest improvements, identify self-service/bot automation opportunities in order to provide a better experience for the end customers."" Qualifications : Minimum of 5 years of Business Analyst experience, with a techinical background Knowedge of Contact Center technologies such as Genesys, Nice, Amazon Connect, Kore.AI or other Conversational AI Platforms Technical background with a good understanding of cloud software development in Agile Scrums. Experience in working across the time zones Ability to articulate functional requirements, using technology terms, to development teams Very good documentation and presentation skills Thank You, Best Regards Sneha Sangnale Technical Recruiter E: [email protected] www.gacsol.com Experts in Digitalization and Engineering - Enterprise 4.0 Keywords: artificial intelligence information technology Pennsylvania Business Analyst (15+ Profile) - Malvern PA (Hybrid) - Only H1B [email protected] |
| [email protected] View all |
| Thu Aug 01 03:34:00 UTC 2024 |