| Senior Applications Administrator at Remote, Remote, USA |
| Email: [email protected] |
| From: Pallavi, nss [email protected] Reply to: [email protected] Keywords : N/A Department F&A ITS - GriffinAbout the Department IT Services collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services.Job Summary The University of Chicago is seeking a Senior Salesforce Application Administrator is to maintain the integrity, configuration, and support of our customer relationship management (CRM) system and related applications through technical and advancement systems best practices.Responsibilities Supports environment configurations for Salesforce managed package, Ascend. Works with business partners and Salesforce developers to assist in the design and implementation of Ascend workflows and processes. Coordinates sandbox seeding with other Salesforce admins to ensure non-production data requirements are being satisfied. Assists in resolution of Tier 3 operational support issues. Maintains Ascend customizations within Lightning components and Process Builder. Executes data-related requests including data imports and ad hoc changes using Data Loader. Works with other Salesforce admins to maintain user and application security setup including account setup, permission sets, and public group management. Maintains a nightly batch job system that processes numerous data feeds. Installs and/or upgrades vendor application(s) and other software needed to support the application system(s). Deploys and configures new virtual hardware in support of vendor applications. Completes monthly security audit including coordination of recommended changes with development team. Coordinates with system administrators during monthly operating system maintenance. Works with IT networking and system administrators to maintain firewall configuration and rulesets. Identifies and resolves technical issues. Works with the software vendors and other IT Services departments to determine best method to resolve issues. Develops an understanding of advancement systems business processes. Develops an understanding of service management concepts/ITIL processes. Coordinates with CRM vendor to create deployment scripts in support of monthly release process. Assists junior resources in deployment related activities. Coordinates monthly application releases between application development and business partner teams in compliance with University Change Management procedures. Ensures that all managed package fixes from vendor are integrated into our Salesforce Communities and Ascend solutions. Supports nightly code deployment process. Creates new deployment scripts and integrates into existing code base. Takes proactive steps to ensure the team delivers high quality system releases that require little or no re-work. Provides estimates to complete tasks as needed. Creates and conducts unit testing following a standard methodology. Administers operating systems, maintains security, and implements backup procedures for the organization's information systems and peripheral equipment, such as servers, desktops, printers, and storage devices. Plans and installs necessary patches and upgrades for servers and their associated storage, network, communications, and peripheral sub-systems. Installs and maintains an appropriate level of intrusion detection, monitoring, and auditing software as required. Performs other related work as needed. Minimum QualificationsEducation: Minimum requirements include a college or university degree in related field. Work Experience: Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline. Certifications:Preferred QualificationsEducation: Bachelor's degree in information technology. Experience: Development, implementation, support, and maintenance of a vendor supported system. Working with continuous integration and delivery tools such as Git, Jenkins. Working with Maven and Ant as build tools for the building of deployable artifacts. Working with databases and data integrity. Performing multiple roles of working in production support, providing technical consultation and/or project management. Performing system installs and/or updates. Stepping through the code of a vendor purchased application and its associated back-end processes and integrated applications in order to resolve production issues. Deploying configuration workflows that support the business delivery of IT. Certifications: Certified Salesforce Administrator, advanced skills. Preferred Competencies Strong oral and written communication skills. Listening and communications - build partnerships/relationships through listening for understanding. Express oneself effectively in all media, with diplomacy, openness and transparency. Provide specific and appropriate feedback. Accountable and commitment and follow-through - do what you say you will do and be personally responsible for your actions. Take individual responsibility for performance including quality and quantity of work. Be willing to own the issue, problem, activity and accomplishments. Commit to own development. Initiative and innovation - pro-active approach interest in problem solving. Display creative approach to everyday problems, ask good questions, and stimulate ideas. Offer creative ideas for improvements and solutions to problems. Keep abreast of IT trends and technologies and build knowledge and technical expertise. Collaborative - builds effective relationships with others. Works effectively as a member of a department and/or project team. Open to assistance and willingness to assist others. Puts success of team above own interest. Professional - internalizes and acts on organizational mission and goals. Works effectively across organization and campus community. Active interest in the University and IT in higher education. Takes personal ownership of professional development. Values and respects differences. Decision making / problem solving - generates pragmatic approaches to addressing issues, challenges, and opportunities. Analyzes problems. Develops and implements effective solutions. Makes sound business decisions in a timely manner. Strong analytic skills. Application Documents Resume/CV (required) Cover Letter (preferred) When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.Job Family Information TechnologyRole Impact Individual ContributorFLSA Status ExemptPay Frequency MonthlyScheduled Weekly Hours 37.5Benefits Eligible YesDrug Test Required NoHealth Screen Required NoMotor Vehicle Record Inquiry Required NoPosting StatementThe University of Chicago is an and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, national or ethnic origin, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the Staff Job seekers in need of a reasonable accommodation to complete the application process should call or submit a request via We seek a diverse pool of applicants who wish to join an academic community that places the highest value on rigorous inquiry and encourages a diversity of perspectives, experiences, groups of individuals, and ideas to inform and stimulate intellectual challenge, engagement, and exchange.All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: . Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637. Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Keywords: artificial intelligence active directory information technology Illinois Senior Applications Administrator [email protected] |
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| Fri Aug 02 16:18:00 UTC 2024 |