| Jr. Riskonnect and Salesforce Cloud System Administrator at Dallas, Texas, USA |
| Email: [email protected] |
| From: Prabhat, VYZEINC [email protected] Reply to: [email protected] Job Description - Position: Jr. Riskonnect and Salesforce Cloud System Administrator Duration: 12-month Contract Location: Dallas, TX | Hybrid - In office 3 days a week | (Must be local) Interview Round: Single Round ONLY Looking for a junior candidate with around 2 to 3 years of experience or upto. JD: Stay apprised of regular Riskonnect application / Salesforce Cloud system maintenance and communicate impacts to functional stakeholders. Monitor system availability and performance based on vendor-provided dashboards and tools. Communicate observed or stakeholder reported system non-availability to vendor (not otherwise planned or communicated). Manage application configurations and update as needed. Modify picklist values as requested by stakeholders according to governance. Modify picklist values to align with the system changes. Create and maintain Riskonnect lists for specific end user needs. Maintain user requests for enhancements and coordinate with vendor (Riskonnect) Investigate and resolve common level-1 issues reported by end users or detected through monitoring systems before escalating to vendor or Oncor-internal Technology support team as needed. Track issue resolution for issues escalated to vendor (Riskonnect). Coordinate with Oncor-internal Technology support teams to troubleshoot any issue with integration, authentication / ADFS / Single-Sign-On, etc.) as needed. Manage user access requests and licenses in Riskonnect via PAM requests. Maintain licenses and communicate with functional owner on users' access in Riskonnect. Monitor system logs for suspicious activities and respond to security incidents in a timely manner. Review the Vulnerabilities and work with vendor and Security team for remediation Perform regular backups of system data through system data extracts to flat files and store On-Prem. Create and maintain detailed documentation for system configurations, procedures, and troubleshooting guides. Ensure that documentation is up-to-date and accessible to relevant stakeholders. Provide and/or build system data extracts and/or reports to relevant stakeholders for reporting needs Work with stakeholders for building / providing system data extracts and/or for appropriate audits when requested. Support Streetlights end users for automatic claim creation via Wizard spreadsheet upload; document and maintain spreadsheet template. Be Oncor subject matter expert on Riskonnect reporting and dashboard capabilities for communicating with functional stakeholders. Create new fields/columns as needed per business requirement and reach out to vendor for any assistance needed Proactively identify opportunities for process improvement and contribute to the ongoing enhancement of our systems and procedures. Manage communications with functional partners and vendor (Riskonnect) Ability to lead and provide guidance to developers on technical requirements for the portal enhancements and updates. Keywords: Texas Jr. Riskonnect and Salesforce Cloud System Administrator [email protected] |
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| Fri Aug 02 23:22:00 UTC 2024 |