| Helpdesk Analyst (Hybrid Role) at Augusta, Maine, USA |
| Email: [email protected] |
| From: Shane, Abdisolutions [email protected] Reply to: [email protected] Job Description Job Title: Helpdesk Analyst (Hybrid Role) Location: Augusta, Maine Onsite Requirement: Once every other week; remote the remainder of the time Contract Type: Contract Note: Only local candidates will be considered. Job Description: Our Client is seeking a skilled Helpdesk Analyst to join their team on a contract basis. This hybrid role involves working onsite in Augusta, Maine once every other week, with the remainder of the work being performed remotely. Key Responsibilities: Customer Service & Support: Provide exceptional customer service and technical support to users, addressing issues with desktops, laptops, printers, and mobile devices. System Administration: Perform a full range of system administration functions to control and optimize system utilization and efficiency. Service Desk Management: Staff the service desk queue to manage and respond to incoming calls and support requests. Technical Troubleshooting: Utilize remote tools to troubleshoot and diagnose hardware and software issues effectively. Documentation & Reporting: Document each call and troubleshooting step clearly and concisely; contribute to and help maintain a comprehensive knowledge base. Software & Hardware Testing: Test and evaluate software and hardware products to determine their applicability and value to agency operations. Flexibility & Adaptability: Demonstrate flexibility to move between different teams as needed and perform tasks requiring physical exertion, such as lifting up to 50 lbs. Customer Relationship Management: Understand and apply best practices in customer relationship management, including emotional intelligence in a technical service desk environment. Timely Responses: Respond promptly and effectively to email and live messaging communications. Top 3 Skills Required: Customer Service: Proven ability to provide high-quality customer support and service. Service Desk Experience: Experience managing service desk operations and handling incoming support requests. Communication: Excellent communication skills, with the ability to document and convey technical information clearly. Qualifications: Strong background in service desk operations and customer support. Experience with system administration and technical troubleshooting. Ability to work both independently and as part of a team. Demonstrated flexibility and ability to adapt to changing needs. Local candidates preferred due to onsite requirements. Keywords: Helpdesk Analyst (Hybrid Role) [email protected] |
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| Sat Aug 03 01:51:00 UTC 2024 |