| Systems Support Specialist(IT) at Remote, Remote, USA |
| Email: [email protected] |
| From: Pallavi, nss [email protected] Reply to: [email protected] Department Name PUBSRV IT Services CampLocation Campus: Downtown Phoenix Job Description Performs a variety of activities necessary to provide desktop and software application support to end users to ensure proper and effective operations. Requisition ID 103230BR Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking. Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds. Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment. Regular review of completed tasks.Minimum Qualifications Associate's degree in Information Technology or closely related field, AND two (2) years experience providing first level desktop diagnostic and trouble-shooting support, OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Department Statement The Watts College of Public Service and Community Solutions embraces students and faculty dedicated to rigorous education and research in the service of social and economic change. Areas of expertise include: improving the quality of life for individuals and families from all backgrounds; innovative approaches to public management; and nonprofit leadership and organizational effectiveness. We partner with those intent on addressing critical social issues and are confident that Phoenix and the State of Arizona can be exemplars for the future. Category 02 VP Code VP/EXEC VICE PROV DPC Scope of Search Open Desired Qualifications Knowledge of computer based troubleshooting utility functions; hardware/software compatibility requirements Ability to identify opportunities for use of technology solutions to improve efficiency and reduce errors Evidence of A+ certification Knowledge of Active Directory group; NTFS File Permissions Experience with TCP/IP, Ethernet, wireless Experience in troubleshooting laptop hardware; hardware driver issue Experience in troubleshooting Software and Configuration Issues Experience in using Help Desk data tracking system Experience with technical documentation (FAQs, How to's, SOP) Evidence of effective verbal and written communication skills Knowledge of basic media equipment operation skills Experience in using Microsoft Windows 10 and 11, Microsoft Office 2019 and 365; MacOS Customer Service Skills.Close Date 07-August-2024 Grant Funded Position This is not a grant funded position and is not contingent on future grant funding. ASU Statement Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at You may request a hard copy of the report by contacting the ASU PD at . Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit ;br> Full-Time/Part-Time Full-Time Essential Duties Receives, responds to and monitors status of work-order requests for technical assistance; updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy Configures both local and multi-platform personal computer systems, installing software and establishing connection to network(s) in accordance with specified standards Develops and applies standard computer images with authorized software to computers to ensure consistent configurations Removes computers from domain, cleans hardware by deleting profile and replaces in inventory Installs and/or replaces hardware and associated devices including, but not limited to: CD drives, network cards, hard-drives; refers warranty hardware problems to vendor for resolution via phone or in person troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures Actively participates in deployment and relocation of computers and associated peripheral equipment Tests upgrades and/or patches to software prior to rollout; prepares report of findings Provides application assistance to end user as requested; replicates errors, re-sets computers and printers Connects individual and networked devices to computers; performs initial connectivity test to ensure proper connectivity Performs a variety of acceptance testing procedures of newly acquired hardware to ensure proper operations Maintains inventory of all loaned laptops, desktop and peripheral equipment and accessories; initiates requests for replacements to ensure availability in accordance with established policy and standards Traces and trouble-shoots network connectivity problems; notifies appropriate responsible unit(s) based on findings Provides consultation on both hardware and software purchases Cross trains other areas on help desk related support issues Creates, updates, and maintains technical documentation for use within the group as well as outside entities When necessary, provides data recovery on failed storage media May perform routine server administration for specific servers as requested.Employment Verification Statement ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Fingerprint Check Statement This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check. Salary Range $50,000 - $55,000 per year; DOE Instructions to Apply Application deadline is 3:00PM Arizona time on the date indicated. Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. ASU does not pay for travel expenses associated with interviews, unless otherwise indicated. Only electronic applications are accepted for this position. Job Title Systems Support Specialist(IT) Job Family Information Technology Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Keywords: continuous deployment artificial intelligence information technology Idaho Systems Support Specialist(IT) [email protected] |
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| Sat Aug 03 18:08:00 UTC 2024 |