| Technical Writer at Remote, Remote, USA |
| Email: [email protected] |
| From: clara, clara [email protected] Reply to: [email protected] Technkcal writer Location:-San Jose CA (Onsite) Need local profile only this role you will Write end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications. Use information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository. Clearly communicate how to accomplish user tasks, rather than how to use the user interface. Through research and hands-on learning, become an expert on our products and methodologies. Work with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient. Interview subject matter experts to learn how product features work and understand their benefits to users. Experiment with software to learn how it functions from an end-user point of view. Contract Technical Writer should have the following skills: 8+ years working on software documentation projects Tools: DITA XML, Madcap Flare, any structured authoring tool; and CMS Excellent writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand. Confident self-starter, pro-active in asking questions and resolving issues with subject matter experts. User-centric thinker who can anticipate the readers concerns and questions about the product. Strong time management skills with the ability to estimate the effort required to complete a task and stay on schedule. Basic graphics skills (Powerpoint). Experience documenting APIs a plus. Experience writing documentation for translation and optimizing documentation projects for translation a plus. Experience with Jira and Confluence a plus. Experience with digital adoption platforms such as WalkMe a plus Familiarity with the Telecom industry a plus Keywords: information technology California Technical Writer [email protected] |
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| Mon Aug 05 20:08:00 UTC 2024 |