| Need Veeva CRM Technical Support at Cambridge, Massachusetts, USA |
| Email: [email protected] |
| From: ayush, Scalable Systems [email protected] Reply to: [email protected] Senior Veeva CRM Technical Support Location: Cambridge, MA Experience: 10+ yearsJob Description We are seeking a highly skilled and experienced Senior Veeva CRM Technical Support professional to join our dynamic team. In this critical role, you will provide advanced technical support for our Veeva CRM platform, ensuring optimal system performance and user satisfaction. Key Responsibilities: Tier 3 Support: Provide in-depth technical support for complex Veeva CRM issues, including troubleshooting, problem resolution, and root cause analysis. System Administration: Manage and maintain the Veeva CRM environment, including configuration, data management, and system upgrades. Incident Management: Efficiently handle and resolve critical incidents, minimizing system downtime and impact on business operations. Knowledge Base: Contribute to and maintain a comprehensive knowledge base to empower users and support teams. User Support: Provide technical guidance and training to end-users, fostering system adoption and maximizing user productivity. Collaboration: Work closely with cross-functional teams to identify and implement system improvements and enhancements. Required Skills: Deep Veeva CRM Expertise: Proven experience with Veeva CRM platform, including configuration, customization, and data management. Technical Proficiency: Strong understanding of IT infrastructure, databases, and networking. Problem-Solving: Excellent analytical and problem-solving skills to diagnose and resolve complex technical issues. Customer Focus: Demonstrated ability to provide exceptional customer support and build strong relationships with end-users. Communication: Effective communication skills to articulate technical information clearly and concisely to both technical and non-technical audiences. Preferred Qualifications: Certifications: Veeva CRM certifications (preferred) Industry Experience: Experience in the life sciences or healthcare industry. Project Management: Experience in managing technical projects and driving initiatives. Keywords: Senior Veeva CRM Technical Support, Veeva CRM, technical support, system administration, troubleshooting, problem resolution, IT support, customer support, life sciences, healthcare, IT infrastructure, databases, networking, problem-solving, communication Keywords: information technology Massachusetts Need Veeva CRM Technical Support [email protected] |
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| Mon Aug 05 21:31:00 UTC 2024 |