| Genesys developer with Chatbots - Conversational Agents at Remote, Remote, USA |
| Email: [email protected] |
| From: AJAY, KK Software Associates [email protected] Reply to: [email protected] Job Role :- Genesys developer with Chatbots / Conversational Agents Work Location:- TCS - Boynton Beach,FL -Tampa, FL Role Description Skillsets Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS channel Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management. Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions. Responsibilities: Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. Competencies: Digital : Chatbots / Conversational Agents, CTI Genesys Experience (Years): 10+ Keywords: Florida Genesys developer with Chatbots - Conversational Agents [email protected] |
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| Tue Aug 06 01:13:00 UTC 2024 |