| Genesys developer for Tampa, FL onsite at Tampa, Florida, USA |
| Email: [email protected] |
| Greetings of the day, My name is Abhishek Yadav; I am reaching out to you on an exciting job opportunity with one of our clients. Role:- Genesys developer Location: - Tampa, FL Onsite Role Description: Genesys developer Skill Sets Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS channel Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management. Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions. Responsibilities: Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. -- Thanks & Regards Abhishek Yadav Sr. IT Recruiter Novia Infotech LLC [email protected] -- Keywords: access management information technology California Florida Genesys developer for Tampa, FL onsite [email protected] |
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| Tue Aug 06 01:59:00 UTC 2024 |