| Looking Onsite || Genesys Engineer || Tampa, FL (Onsite) at Tampa, Florida, USA |
| Email: [email protected] |
| From: Rhitik Gaur, Quantum World It [email protected] Reply to: [email protected] Greeting, I hope all is well with you For the following, Quantum World IT is seeking the best consultant profile. Please respond with your most recent resume if you are considering new opportunities. Looking Onsite || Genesys Engineer || Tampa, FL (Onsite) Role name: Developer Role Description: Genesys developerSkillsets Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS channel Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management. Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions.. Responsibilities: Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. Competencies: Digital : Chatbots / Conversational Agents, CTI Genesys Please enter the following information is needed for submission and share your visa and Photo id Position Applied for Candidate Full Name [As per Passport] Contact Number Primary & Secondary Email ID Current Location Passport No. Work Authorization Had ever worked with TCS in Past (Required filed) (Contract/Full Time) Are you comfortable for on-site Had you gotten covid vaccination doses Rate expectation Thanks & Regards Rhitik Gaur Direct : +1 805 973 0148 Email: [email protected] Quantum World Technologies Inc. 4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA Keywords: information technology California Florida Idaho Looking Onsite || Genesys Engineer || Tampa, FL (Onsite) [email protected] |
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| Tue Aug 06 03:24:00 UTC 2024 |