| Microsoft CE CRM Technical Lead || Mostly Remote at Harrisburg, Pennsylvania, USA |
| Email: [email protected] |
| Microsoft CE CRM Technical Lead Client: Pennsylvania Turnpike Commission Location: Harrisburg, PA all positions are Mostly Remote, however there will be travel to Harrisburg, PA for up to one week at a time. Candidates near Harrisburg are preferred, however non-local candidates willing to travel at their own expense are welcome to apply (EST time zone highly preferred) Duration: 30 months Interview: Teams C2C Experience - 8-12 years Visa - H4 , GC EAD, candidates preferred (Only genuine skilled USC, GC candidates can be submitted) **Mostly remote. May travel to Harrisburg for up to one week at a time. No travel reimbursement. Candidates near PA given highest priority** Our client is looking for a Microsoft Dynamics CRM Architect and Functional Support Team to perform many functions associated with the implementation and support of UBOS. These resources need to have a strong background in Contact Center applications, self-service portals, and large-scale system integrations, including back-office systems (ERP) and payment gateways. These resources will be needed throughout the UBOS program delivery phase, from design to deployment and post deployment support, plus continued enhancements. The overall engagement is anticipated to be approximately 30-months. Duties/Responsibilities Assist with implementation, configuration, and support of Microsoft Dynamics CE CRM solutions. Work closely with and be a member of the team led by the Architect. Understand business requirements, design effective solutions, and ensure user adoption. Support definition of requirements and lead design and implementation efforts for integrating Dynamics 365 CE with Natural language IVR, Contact Center applications, self-service portals, SAP S/4 HANA, , and payment gateways. Ensure seamless operational integration and data flow across systems to provide seamless best in class experience for internal and external customers. Promote user adoption through effective change management and support. Support the development of training programs for end-users to ensure effective use of Dynamics 365 CE solutions and smooth transition for the operations team and customers using the Dynamics 365 CE based applications. Provide ongoing technical support and optimization for Dynamics 365 CE solutions to ensure best in class performance. Identify and implement improvements to enhance system operability and user experience. Design technical solutions that leverage Dynamics 365 CE capabilities, integrating with Contact Center applications and self-service portals. Collaborate with Functional Leads, project managers, and other stakeholders to ensure successful project delivery. With support from Functional Lead, manage technical aspects of large-scale projects, including requirement gathering, solution design, and testing. Configure Dynamics 365 CE applications to meet specific business requirements. Work with technical teams to ensure customizations and integrations are aligned with functional needs. Experience/Certifications: Minimum of 8 years of experience in Dynamics 365 CE (Customer Service module) implementation as a technical lead/architect. 5+ years experience in business analysis, requirements gathering, and functional solution design. Experience as a CE Technical lead or architect on at least 2 implementation projects for high volume call centers. Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects. Experience in managing and delivering Dynamics 365 CE projects with complex integrations. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions) and self-service portals. Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management. Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways. Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions) and self-service portals. Bachelors degree in computer science, Information Technology, Business Administration, or a related field is desired but not required. Experience in tolling or transportation industry is highly desirable. This role should have a familiarity with all and be working toward at least some of the following certifications: MS Dynamics Fast Track recognized support as part of a prior client engagement. Microsoft Most Valuable Professional (MVP) recognized. This role should have two of the following certifications: Dynamics 365 + Power Platform Solution Architect Expert (PL-600). Power Platform App Maker Associate (PL-100). Microsoft Power Platform + Dynamics 365 Core (MB-200). Soft Skills: Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to lead and collaborate with cross-functional teams. Detail-oriented with strong organizational and project management skills Regards; Vivek Sah | Technical Recruiter Largeton INC. | Tel : (571)568-4156 Email: [email protected] -- Keywords: sfour information technology container edition green card microsoft procedural language Pennsylvania Microsoft CE CRM Technical Lead || Mostly Remote [email protected] |
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| Tue Aug 06 21:58:00 UTC 2024 |