| I tried to reach you for the below position ServiceNow Process Manager with Asset Managementand Allentown PA at Allentown, New York, USA |
| Email: [email protected] |
| From: Raj, Techgene [email protected] Reply to: [email protected] I tried to reach you for the below position ServiceNow Process Manager with Asset Management and Allentown PA I hope you are well. I am (Raj) with Techgene Solutions LLC. Were ServiceNow Process Manager with Asset Management and I think your experience is a great fit for this role. If youre interested in learning more, Id love to connect with you. Please review th e Job description below and let me know if you are comfortable. I look forward to hearing from you soon. Thank you! Please share your profiles to [email protected] or you can reach me at 972-580-0247 Ext 253 CHECKPOINT Full Legal Name Contact Number Email ID Date of Birth (MM/DD) Last 4 Digit SSN Current Location with Zip Code Two LinkedIn references from their recent two projects Work Authorization/Visa Status Passport Number Corporation Name Open to relocate OR Travel Total Years of IT Experience Education Details University, year: US Experience Role: ServiceNow Process Manager with Asset Management Location: Allentown PA Model: Onsite Type: Contract Duration: Long Term Must have: Hardware asset Management & Software asset Management Roles & Responsibilities Process Management Design, implement, and manage ITSM processes using the ServiceNow platform. Ensure processes are aligned with ITIL best practices and organizational objectives. Monitor and measure the effectiveness of ITSM processes and make continuous improvements. Stakeholder Engagement Collaborate with business units, IT teams, and stakeholders to gather requirements and understand business needs. Act as the primary point of contact for process-related inquiries and issues. Facilitate communication between stakeholders to ensure a common understanding of process goals and objectives. Process Optimization Identify areas for process improvement and implement solutions to enhance efficiency and effectiveness. Conduct regular process reviews and audits to ensure compliance and identify opportunities for improvement. Develop and maintain process documentation, including workflows, procedures, and policies. Training and Support Provide training and support to IT staff and end-users on ITSM processes and the ServiceNow platform. Develop training materials and conduct workshops to promote process adherence and best practices. Offer guidance and support for process-related issues and challenges. Reporting and Analytics Develop and maintain dashboards and reports to track process performance and key metrics. Analyze data to identify trends, areas for improvement, and potential risks. Present findings and recommendations to senior management and stakeholders. Governance and Compliance Ensure ITSM processes comply with organizational policies, industry regulations, and ITIL standards. Implement and manage process governance frameworks to maintain consistency and control. Conduct regular reviews and audits to ensure compliance with established standards. Project Management: Lead and manage process improvement projects from inception to completion. Develop project plans, timelines, and budgets to ensure successful project delivery. Coordinate with cross-functional teams to ensure project milestones are met. Qualifications Bachelors degree in information technology, Computer Science, Business Administration, or a related field. Minimum of 5 years of experience in IT service management, process management, or a related field. Proven experience with the ServiceNow platform, including configuration and administration. Strong knowledge of ITIL framework and best practices. Proficiency in ServiceNow platform and ITSM modules. Experience with process mapping and workflow design. Strong analytical skills and the ability to interpret data and metrics. ITIL Foundation Certification (required) ServiceNow Certified System Administrator (CSA) (preferred) ServiceNow Certified Implementation Specialist (preferred) Keywords: access management materials management information technology Idaho Pennsylvania I tried to reach you for the below position ServiceNow Process Manager with Asset Managementand Allentown PA [email protected] |
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| Wed Aug 07 19:17:00 UTC 2024 |