| SnapLogic Production Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
| From: Ganesh Kathila, Siri InfoSolutions inc [email protected] Reply to: [email protected] Position: SnapLogic Production Support Engineer Location: [Specify Location or Remote] Job Type: [Contract] Role Overview: We are seeking a highly skilled SnapLogic Production Support Engineer to join our team. This role involves working in a 24x7 production support environment, providing support and maintenance for SnapLogic integration solutions, and ensuring seamless operation of our systems. Key Responsibilities: Production Support: Provide round-the-clock support for SnapLogic integrations, including troubleshooting and resolving issues related to Snaplex performance. Team Leadership: Lead a team of support engineers, coordinate with onshore and offshore teams, and manage handover calls effectively. Client Coordination: Serve as a primary point of contact for client interactions, ensuring clear communication and timely resolution of issues. Incident Management: Address and resolve incidents logged in the ticketing tool, adhering to service level agreements (SLAs). SnapLogic Monitoring & Administration: Monitor SnapLogic environments, perform administrative tasks, and ensure adherence to design best practices and error handling. Service Requests: Manage and respond to user service requests, including job re-runs, onboarding queries, report generation, and user administration. Maintenance Tasks: Oversee SSL certificate renewals, Single Sign-On (SSO) maintenance, and other recurring maintenance tasks. Documentation: Create and maintain standard operating procedures and documentation to improve process efficiency and knowledge sharing. Continuous Improvement: Analyze recurring incidents, identify patterns, and implement solutions to prevent future occurrences. Required Skills and Experience: SnapLogic Expertise: Extensive experience with SnapLogic in both development and support roles. 24x7 Support Knowledge: Demonstrated ability to work in a 24x7 production support environment, including handling critical issues. ITSM Tools: Experience with IT Service Management (ITSM) tools for incident and request management. Communication Skills: Strong verbal and written communication skills, with the ability to effectively lead a team and liaise with clients. Flexible Work Schedule: Willingness to work in shifts as required, including nights and weekends. Preferred Qualifications: SnapLogic Certifications: Relevant SnapLogic certifications or training. Leadership Experience: Previous experience in a leadership role within a support team. Advanced Troubleshooting: Proven track record of resolving complex performance issues in SnapLogic environments. Keywords: information technology SnapLogic Production Support Engineer [email protected] |
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| Wed Aug 07 20:53:00 UTC 2024 |