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SnapLogic Production Support Engineer at Remote, Remote, USA
Email: [email protected]
From:

Ganesh Kathila,

Siri InfoSolutions inc

[email protected]

Reply to: [email protected]

Position: SnapLogic Production Support Engineer

Location:

[Specify Location or Remote]

Job Type:

[Contract]

Role Overview:

We are seeking a highly skilled SnapLogic Production Support Engineer to join our team. This role involves working in a 24x7 production support environment, providing support and maintenance for SnapLogic integration solutions, and ensuring seamless operation of our systems.

Key Responsibilities:

Production Support:

Provide round-the-clock support for SnapLogic integrations, including troubleshooting and resolving issues related to Snaplex performance.

Team Leadership:

Lead a team of support engineers, coordinate with onshore and offshore teams, and manage handover calls effectively.

Client Coordination:

Serve as a primary point of contact for client interactions, ensuring clear communication and timely resolution of issues.

Incident Management:

Address and resolve incidents logged in the ticketing tool, adhering to service level agreements (SLAs).

SnapLogic Monitoring & Administration:

Monitor SnapLogic environments, perform administrative tasks, and ensure adherence to design best practices and error handling.

Service Requests:

Manage and respond to user service requests, including job re-runs, onboarding queries, report generation, and user administration.

Maintenance Tasks:

Oversee SSL certificate renewals, Single Sign-On (SSO) maintenance, and other recurring maintenance tasks.

Documentation:

Create and maintain standard operating procedures and documentation to improve process efficiency and knowledge sharing.

Continuous Improvement:

Analyze recurring incidents, identify patterns, and implement solutions to prevent future occurrences.

Required Skills and Experience:

SnapLogic Expertise:

Extensive experience with SnapLogic in both development and support roles.

24x7 Support Knowledge:

Demonstrated ability to work in a 24x7 production support environment, including handling critical issues.

ITSM Tools:

Experience with IT Service Management (ITSM) tools for incident and request management.

Communication Skills:

Strong verbal and written communication skills, with the ability to effectively lead a team and liaise with clients.

Flexible Work Schedule:

Willingness to work in shifts as required, including nights and weekends.

Preferred Qualifications:

SnapLogic Certifications:

Relevant SnapLogic certifications or training.

Leadership Experience:

Previous experience in a leadership role within a support team.

Advanced Troubleshooting:

Proven track record of resolving complex performance issues in SnapLogic environments.

Keywords: information technology
SnapLogic Production Support Engineer
[email protected]
[email protected]
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Wed Aug 07 20:53:00 UTC 2024

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