| TWK_2345 Desktop Engineering / Desktop Support Engineer /Support Technician position with State of texas| Austin-TX-Hybrid | Local to Texas profiles only at Austin, Texas, USA |
| Email: [email protected] |
| Share profiles along with Job ID number S E K H A R @ TEKWINGS. COM Note: If this email is not relevant to you, sorry for your Inconvenience Share profiles before August 11, 2024 at 3PM (CST) Requirement details: Internal job ID:TWK_2345Desktop Engineering State of Texas Location: Austin TX-78751 #Hybrid Note: 1) Onsite work is required Twice in a week 2) Program will allow candidates who are within the State of Texas only / Local to Texas profiles only 3 ) Public Sector (State / Federal / Local Govt.) Client Experienced profiles preferred 4) Don't share Junior profiles EXP: 12+ Years must Job Description: The Client requires the services of Desktop Support Technical Lead referred to as Worker, who meets the general qualification of Technical Support Specialist level 3 and the specifications outlined in this document for the Client.. We are looking for a Level 3 Desktop Support Engineer to provide technical assistance to our customers. Engineer will install, upgrade and troubleshoot hardware and software systems. Engineers primary responsibilities will be in Incident and Problem Managements. This position will be working with: the End User Compute Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM Worker will perform these Tasks: Address user tickets regarding hardware, software and networking issues on end-user devices Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Create Knowledge Area Articles (KAs) to increase resolution on Level 1 Monitor performance metrics to ensure all metrics are met Build relationships with L1/L2 and other technical teams Identify opportunities for continual service improvement Identify and resolve problems Requirements Proven work experience as a Desktop Support, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Customer-oriented attitude BSc in Computer Science or relevant field ITIL Foundations certifications recommended Comptia A+ and other technical certifications recommended MCSA/MSCE desired SKILLS AND QUALIFICATIONS Minimum Required Skills: Years Skills/Experience 8+ Desktop Support 8+ Experience in a NOC/Call Center environment (Incident Management) 8+ Change Management 8+ Problem Management Preferred Skills: Years Skills/Experience 5+ Continual Service Improvement -- Thanks & Regards Sekhar | Sr.IT Technical Recruiter Tekwings LLC Email : [email protected] / [email protected] New Mobile : +1 ( 214) - 628 - 2379 Hangouts: [email protected] / [email protected] LinkedIn Group: https://www.linkedin.com/groups/10421204/ LinkedIn: https://www.linkedin.com/in/sekhar-u-27b11a166/ Keywords: rlang information technology Idaho Texas TWK_2345 Desktop Engineering / Desktop Support Engineer /Support Technician position with State of texas| Austin-TX-Hybrid | Local to Texas profiles only [email protected] |
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| Thu Aug 08 08:06:00 UTC 2024 |