| Urgent requirement of ServiceNow Developer Must Incident or Problem Coordinator And Payment or Wallet Exp-Onsite-C2C at Remote, Remote, USA |
| Email: [email protected] |
| Please Dont share profile without Matching Incident or Problem Coordinator And Payment or Wallet Exp H1B/USC only/ Passport Number Must for H1B Hi My name is Ajit Singh and I represent Teamware Solutions Inc. I came across the below job opportunity. Kindly go through the job details and let me know. If you would be interested. Role:- ServiceNow Developer Must Incident & Problem Coordinator And Payment or Wallet Exp Location: Raleigh NC, Austin TX, Cupertinio CA (Onsite) Client: TCS/End Client-Confidential Duration: 12+ Months Need Profile: 10+ Years ( Please Dont Share profile below 9+ years) Visa : H1B/USC only/ Passport Number Must for H1B Job Description:- Keywords: Incident & Problem Coordinator With a talent for problem solving in a highly collaborative setting, youll be a critical member of the Service Operations team supporting Wallet & Payments. Youll work jointly with Engineers, Operations, Service Providers, Business and Finance Partners with the primary goal of rapid resolution in the event of a service outage, degraded customer experience, impaired business process, or risk to regulatory compliance.In the role of Incident & Problem Coordinator, youll be the primary contact and source of truth for an incident. Youll be expected to communicate fluently the status and impact of an ongoing incident, expected completion time of open work streams, and their outcomes. After service is restored, youll drive post-incident activities such as root cause analysis and remediation.The Incident & Problem Coordinator must be adept at situational leadership, influencing without authority, problem analysis and troubleshooting strategies, and highly effective business communications.Key Qualifications Experienced in major incident response and triaging problems related to critical services and infrastructure; exhibiting ownership in the investigation and resolution of incidents. Adept at communicating effectively under pressure, including partner engagement and escalations, crafting high quality stakeholder updates; ensuring communications are timely and meaningful. Experienced as driver or leading contributor in post-incident review and root cause analysis; using five Whys and other methods to develop action items and lessons learned. Depth of knowledge and understanding of incident and problem management KPIs, metrics, and tooling; capturing critical incident data accurately and transforming metrics into valuable operational and business insights. Proactive and curious; analysis of trends in incident and problem reports to assist in eliminating recurring incidents, surfacing problems before they become critical Must Share These Details Before RTR Please provide below details for the Any Ex candidate they have already placed to TCS client in last 05 Years. TCS Placed Candidate Name TCS BA Id DOB TCS Reporting Manager's name -- Thanks & Regards Ajit Singh | Technical Recruiter Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 +1 214-817-2101 ,+91- 8085148130 :- [email protected] www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: business analyst information technology golang California Idaho Michigan North Carolina Texas Urgent requirement of ServiceNow Developer Must Incident or Problem Coordinator And Payment or Wallet Exp-Onsite-C2C [email protected] |
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| Thu Aug 08 20:53:00 UTC 2024 |