| ServiceNow Developer - Hartford, CT (Onsite) at Hartford, Connecticut, USA |
| Email: [email protected] |
| Hello Hope you are doing well. Role: ServiceNow Developer Location: Hartford, CT (Onsite) Job Description Role Description: Configuration Item (CI) Identification and Control: Define and maintain the CI identification and naming conventions. Establish processes for capturing, documenting, and controlling CIs throughout their lifecycle. Data Population and Maintenance: Lead efforts to populate the CMDB with accurate and complete data from various sources, including discovery tools, manual inputs, and integration with other IT systems. Implement automated processes for regular data updates, validation, and reconciliation to maintain data accuracy and consistency. Relationship Mapping: Define and manage the relationships between CIs to accurately represent dependencies and associations within the IT environment. Ensure that relationship mappings are maintained and updated to reflect changes in the infrastructure and service landscape. Integration and Interoperability: Collaborate with other IT teams to integrate the CMDB with relevant systems and tools, such as incident management, change management, and asset management. Ensure interoperability between the CMDB and other ITSM (IT Service Management) processes to support holistic service delivery and management. Continuous Improvement: Monitor CMDB performance and usage metrics to identify areas for improvement. Drive initiatives to enhance CMDB capabilities, usability, and data quality through process optimization, tool enhancements, and user training. Stakeholder Communication and Training: Act as a primary point of contact for CMDB-related inquiries and support requests. Provide training and guidance to IT staff and stakeholders on CMDB processes, best practices, and usage guidelines. Work with IT and business stakeholders to gather requirements, understand their needs, and provide accurate configuration data to support ITSM processes. Reporting and Metrics: Develop and maintain dashboards and reports to provide insights into the health and status of the CMDB. Monitor and report on key performance indicators (KPIs) related to CMDB accuracy and effectiveness. Data Integrity and Quality: Ensure regular audits and reconciliation of the CMDB to maintain data integrity and consistency. Collaborate with IT teams to identify and resolve discrepancies in configuration data. CMDB Management: Oversee the daily operations and maintenance of the CMDB, ensuring data accuracy, completeness, and reliability. Develop and implement policies, procedures, and standards for CMDB management and data governance Best regards, Yash ITech US, Inc. Keywords: continuous integration information technology Connecticut ServiceNow Developer - Hartford, CT (Onsite) [email protected] |
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| Thu Aug 08 21:56:00 UTC 2024 |