| Salesforce Service Cloud Technical Lead at Remote, Remote, USA |
| Email: [email protected] |
| From: Pallavi, nss [email protected] Reply to: [email protected] Responsibilities: Youll be responsible for environment management; Design and develop advanced customizations utilizing Salesforce (Service Cloud) and Force; Manage technical project team members (onshore and offshore); Map functional requirements to Salesforce Service Cloud features and functionality; Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices; Disseminate best practices on solution positioning and delivery; Running workshops, working closely with client, able to talk about tradeoffs e.g. terms of config vs code; Support pre-sales activities inclusive of participating in sales calls and proposal development; Integrate multiple technologies with Salesforce Service Cloud; Oversee code reviews; Manage offshore resources and provide technical specs to developers.Requirements: Excellent communication (written and oral) and interpersonal skills; Excellent communication and presentation skills; Excellent leadership and management skills; Proven ability to build, manage and foster a team-oriented environment; Combination of business analysis and technology implementation experience; Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment; Ability to adapt to a dynamic work environment and be creative within a team; Minimum of 2 years of experience in Salesforce with a focus on Service Cloud architecture and integrations; Well-rounded in both functional and technical aspects of a CRM engagement; Experience managing developers a huge plus; Keywords: Salesforce Service Cloud Technical Lead [email protected] |
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| Fri Aug 09 10:25:00 UTC 2024 |