| Apple Infrastructure and macOS Support || Bloomington, IL (Remote) || Contract at Bloomington, Illinois, USA |
| Email: [email protected] |
| From: Mirza Jameel Baig, Talent Groups [email protected] Reply to: [email protected] Visa: H1B, H4, J2, L2 EAD (Passport Number Mandatory). No OPT & CPT & GC Need faster response please send me Resume along with Visa and DL Copy Rate: $50/HR on C2C (please send me if you are ok with this Rate) Hi, Please look at the job description below and let me know if you're interested. Title: Apple Infrastructure and macOS Support Location: Bloomington, Illinois (Remote) Duration: 6+ Months Contract Job Description: Responsibilities of Macintosh Workstation Steward: Review and Approve/Deny forms for supported workstation type. Examples include Workstation orders / Workstation enhancement requests, security access requests, and any new software that is in consideration of being brought in. Manage workstation types and workstation profile(s) Represent Macintosh customers regarding enterprise workstation decisions Knowledge source providing information about available products Facilitate creation of workstation training / Job-aids Communicate client environment changes to business partners Participate with the Client Integration Team Provide and maintain a test environment for areas to test products Load and test workstations as needed Physical workstations in lab Work any incidents or requests assigned to 3rd level workgroup Other duties assigned Responsibilities of 3rd level Apple Infrastructure and macOS support macOS System Administration: Take charge of configuring, deploying, and managing macOS-based systems across the organization. Implement and maintain security protocols, software updates, and system configurations to ensure optimal performance and protection against vulnerabilities. Technical Support : Provide advanced technical support to end-users, addressing complex macOS-related issues and inquiries. Act as a point of escalation for Level 1 and Level 2 support teams, resolving critical incidents promptly and effectively. Apple Device Management: Utilize MDM (Mobile Device Management) specifically JAMF tools to manage a fleet of macOS devices. Ensure devices are correctly provisioned, updated, and comply with organizational policies and security standards. This includes overseeing / managing Apple Business Manager to ensure procured hardware is added and release when devices reach end of life and need to be recycled / sold. Scripting and Automation: Develop and maintain scripts and automation tools to streamline macOS deployment and management processes, optimizing productivity and reducing manual intervention. Troubleshooting and Issue Resolution: Diagnose and resolve complex technical issues related to macOS systems, applications, and network connectivity. Conduct root cause analysis to prevent recurrence and enhance system performance. Collaboration and knowledge Sharing: Collaborate with cross-functional teams to support various projects and initiatives. Share expertise and insights with fellow team members, contributing to a culture of continuous learning and improvement. Security and Compliance: Implementing and enforce security best practices, ensuring macOS systems and devices meet industry standards and organizational security policies. Hardware Lifecycle Management: Mange the lifecycle of macOS hardware, including inventory tracking, asset management, and timely hardware upgrades / replacements. Implement sustainable hardware refresh strategies to maintain optimal performance and reliability for end users. Hardware Procurement Assistance: Collaborate with Procurement teams and IEOM to provide guidance in selecting hardware and peripherals that align with macOS requirements. Ensure the acquisition of suitable equipment for the organizations needs. Documentation: Maintain clear and comprehensive documentation of macOS configurations, troubleshooting procedures, and system changes, facilitation knowledge transfer and team collaboration. Keywords: green card Apple Infrastructure and macOS Support || Bloomington, IL (Remote) || Contract [email protected] |
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| Fri Aug 09 21:47:00 UTC 2024 |