| RSA SilverTail Enterprise Fraud Management-Production Support at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Ganesh Kathila, Siri InfoSolutions inc [email protected] Reply to: [email protected] Job Title: RSA SilverTail Enterprise Fraud Management-Production Support Minimum years of experience: 10 years Interview: Webex Hire. Work Location: Atlanta, GA 30322 (Day one Onsite) Job Description: Responsible for day to day technical administration of the RSA Archer platform. Lead the administration of items such as user accounts, data feeds, workflow & reports access etc. Provide and maintain application availability; ensure the application is active and operating as defined in any service level agreements; monitor application in production environment, including periodically monitoring servers, application etc. Should be able to identify and evaluate potential risks to the organization, considering both internal and external factors. Should be responsible for incident response; developing processes to detect, respond to, and recover from incidents and breaches. Regularly assessing and reporting on risk management activities, performance indicators and compliance status Involvement in Change Management activities for application break fix, minor enhancements, perfective maintenance changes, monitoring needs, validations for releases etc. Supporting change management in accordance with Clients standard change management policies/practices. Perform recovery of services based upon defined processes and ad-hoc troubleshooting. Resolving incidents and providing break-fix support. Proactively remediating potential performance issues leveraging client Incident Management Process Coordinate with the OEM and Engineering teams for resolving incidents that are part of the warranty. Perform work related to: (i) corrective maintenance, (ii) perfective maintenance, (iii) minor enhancements, (iv) technical maintenance enhancements and (v) application support requests Experience in handling the Production support activities of RSA Archer Integration of RSA Archer with 3rd part tools/applications/platform Monitor PROD environment, servers and ensure the application is up, verify the system performance Should have knowledge on release management process Basic understanding on Application infrastructure set up, alert set up. Should have basic SQL knowledge and DB knowledge Keywords: database active directory Georgia RSA SilverTail Enterprise Fraud Management-Production Support [email protected] |
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| Fri Aug 09 22:01:00 UTC 2024 |