| Senior ServiceNow Professional (SPM, CSM, Integrations) at Remote, Remote, USA |
| Email: [email protected] |
| Senior ServiceNow Professional (SPM, CSM, Integrations) Location : 100% Remote (USA) Contract Duration : 6 months (Contract-to-Hire) Interview : Video Eligibility : U.S. Citizens (USC) or Green Card Holders (GC) only Position Overview: Client is seeking experienced Senior ServiceNow Professionals with a strong background in Service Portfolio Management (SPM), Customer Service Management (CSM), and Integrations for a 6-month contract role that offers the potential to transition into a permanent position. This role is fully remote, allowing you to work from anywhere within the USA. Key Responsibilities: Service Portfolio Management (SPM): Implement and manage SPM processes to optimize service delivery and align with business goals. Customer Service Management (CSM): Develop and enhance CSM functionalities to improve customer experiences and service efficiency. Integrations: Design, implement, and manage integrations between ServiceNow and other enterprise systems. Consultative Engagement: Provide expert advice and guidance to clients on ServiceNow best practices and solutions. Customer Focus: Maintain a strong customer focus, ensuring that all solutions meet client needs and enhance their overall experience. Documentation and Reporting: Create and maintain comprehensive documentation for all configurations and integrations. Qualifications: Experience Required: Proven experience with ServiceNow SPM (Service Portfolio Management). Demonstrated expertise in ServiceNow CSM (Customer Service Management). Strong background in ServiceNow Integrations. Performance Analytics experience is a plus but not mandatory. Technical Skills: Proficiency in ServiceNow platform. Experience with integration technologies and tools. Ability to work with Performance Analytics modules (preferred). Personal Attributes: Highly customer-focused with a consultative approach. Strong problem-solving skills and technical proficiency. Excellent communication and interpersonal skills. Additional Information: This role offers 100% remote work within the USA. Candidates must be U.S. Citizens or Green Card holders. The initial contract period is 6 months, with the possibility of transitioning to a permanent role based on performance and business needs. Regards, Steve Williams Technical Recruiter Email Disclaimer: This email and any attachments are confidential and intended solely for the recipient. If you received it by mistake, please notify the sender and delete it. The views expressed are solely those of the sender and not necessarily those of the company. We do not accept responsibility for any viruses transmitted. Email communication may be monitored. Click Here to -- Keywords: information technology green card Senior ServiceNow Professional (SPM, CSM, Integrations) [email protected] |
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| Mon Aug 12 21:11:00 UTC 2024 |