| Hexaware :: ServiceNow Project Manager :: Mclean VA / Plano TX (Onsite :: Contract at Mclean, Virginia, USA |
| Email: [email protected] |
| Role: ServiceNow Project Manager Location: Mclean VA / Plano TX (Onsite) Position Type: Contract Job Description -:- ServiceNow Ops Manager / Tech Lead (8-10 Years) -:- A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end. Supervisory skills and the ability to leverage support from other parts of the organization. Ability to work with all levels of client and internal resources. Ability to organize, delegate, and leverage resources to accomplish objectives. Maintaining and delivering quality metrics, progress and status reporting to customer. Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team. Scope (requirements)/ backlog management, quality management and risks and issues management Experienced of handling ServiceNow development / BAU team as Tech Lead. Able to manage a team with different skills set and give technical guidance to the team. Strong oral and written communication skills with the ability to communicate technical information in non-technical language. Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management. Experienced in implementation of ITSM solution using industry best practices. Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD) Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Good experience of Service Portal and widget creation Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation. Knowledge of Authentication via Auth 2.0, certificates and Mid Server Implemented ServiceNow project in Domain separated instance. Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. Good knowledge of MID Server installation and management Experience of custom applications development Experience of LDAP/Active Directory/SSO implementation Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation. Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM. Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Professional 5+ years of experience with ServiceNow required. 8+ years of experience with IT Industry required. Academics Certified System Admin CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping ITIL Foundations certification is preferred. Bachelors degree or equivalent combination of education and experience. Regards Rupesh Gupta Sr. Technical Recruiter Diverse Lynx LLC |300 Alexander Park|Suite #200|Princeton , NJ 08540 Email: [email protected] | https://www.linkedin.com/in/rupesh-gupta-585281141/ -- Keywords: user interface information technology New Jersey Texas Virginia Hexaware :: ServiceNow Project Manager :: Mclean VA / Plano TX (Onsite :: Contract [email protected] |
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| Mon Aug 12 22:43:00 UTC 2024 |