| Urgent role :: Genesys Developer - Tampa, FL :: Long term contract! at Tampa, Florida, USA |
| Email: [email protected] |
| From: Ashutosh Mishra, Teamware Solutions [email protected] Reply to: [email protected] Urgent role :: Genesys Developer - Tampa, FL :: Long term contract! Kindly fill trhe skill matrix: Skills Experience (In Years/Months) Rating ( Out of 5)Designing and developing Genesys Web messaging/Chat Bot solution CTI Genesys Genesys Digital Bot solution Role name: Genesys Developer Location: Tampa, FL Duration: Long Term Contract Skill set: Design and developing Genesys Web messaging/Chat Bot solution Design and implement Genesys Digital Bot solution Design and implement Genesys SMS Solution Design and implement conversation flow for Chat bot and SMS channel Design and build custom integration to query and retrieve data from Enterprise system i.e Service Now Design and implement Workforce management. Design and implement Genesys-Service CTI integration Design and implement Genesys Self Service Portal Design and implement Knowledge Management Design and implement Genesys Agent Assist and Intelligent support queue routing Build custom dashboard based on business requirement Troubleshoot and resolve technical issues related to Genesys solutions. Provide technical support and guidance to ensure optimal performance and reliability. Collaborate with cross-functional teams to develop customized solutions.. Responsibilities: Overall 5+ years of experience and proven experience with Genesys contact center technology. Strong understanding of telecommunications principles and contact center operations. Proficiency in configuring and troubleshooting Genesys software components. Excellent communication and teamwork skills. Ability to work independently and prioritize tasks effectively. Competencies:Digital : Chatbots / Conversational Agents, CTI Genesys Experience (Years):4-6 Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Keywords: Florida Michigan Urgent role :: Genesys Developer - Tampa, FL :: Long term contract! [email protected] |
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| Tue Aug 13 03:21:00 UTC 2024 |