| Service Desk Technician (USC Only) at Dallas, Texas, USA |
| Email: [email protected] |
| From: Gulam Ansari, Vyze Inc [email protected] Reply to: [email protected] Title: Senior Service Desk Technician w/ Azure Duration: 6 months Contract to Hire Location: Dallas, TX 75254 (onsite 5-days per week) Client- CECO TECHNICAL REQUIREMENTS : Azure Cloud Platform Support (Servers / RBAC Roles / Resource Groups / Network Security / Route Tables / Azure AD Devices / Azure Virtual Desktop (Publishing Desktops / Remote Apps) / SSO Management, etc.) | Network / Firewall Support (Routing / Switching / LAN/WAN / SD-WAN / Meraki / ASA) | O365 / M365 Support (Azure / MS Endpoint Management / Active Directory / AAD / MS Defender, etc.) JOB SUMMARY The Senior Service Desk Technician will maintain and support the IT Infrastructure, including network, servers, security, storage administration, and business continuity (power / outages). The Senior Service Desk Technician will provide remote global support, through continuous monitoring of all internal / external active network connections. The Systems Administrator Specialist will configure and distribute equipment and peripherals and provides desktop support to ensure smooth operation, performance, and organizational growth. Manage Project / Vendor Relationships Manage Local Sub-Contractors / Consultants / Vendors Provide Day-to-Day IT Helpdesk Support to Resolve Issues Meet IT Helpdesk SLA on Assigned Tickets Configure / Deploy Computers / Peripherals Across the Organization Maintain Infrastructure Globally Emphasis on Availability / Reliability / Performance to Ensure Stability Enterprise-wide | Monitor / Analyze Issues Coach / Mentor Local Team Members / Consultants for Professional Development / Performance / Improvement Activities, etc. Ensure Compliance with IT Security Standards / Best Practices Identify / Provide Guidance on the Adoption of Selection Methods / Techniques / Evaluation Criteria for Obtaining Optimal Results within the Global IT Team / Local Business Leverage Technology / Enhance Process Efficiencies to Support Goals Provide Input / Expert Knowledge on Technology / Processes to Increate Reliability / Simplicity / Cost-Effectiveness / Recoverability / Overall Effectiveness of the LAN / WAN and Supporting Systems / Issues, etc. Maintain Telephonic Infrastructure Across Multiple Regions Maintain Effective Asset Tracking to Allow Visibility into Equipment Lifecycle Identify / Mitigate Network Performance Issues Availability / Utilization / Throughput / Latency Accomplish Organizational Goals by Fulfilling New / Different Requests Explore Opportunities to Add Value JOB REQUIREMENTS Senior Service Desk Technician (5+ years) Support Network / Servers / Security / Storage Administration / Business Continuity (Power / Outages) / VoIP / Desktop PCs, etc. Network Support (5+ years) Routing / Switching / LAN/WAN / SD-WAN Firewall Support Cisco Meraki (strongly preferred) / ASA, etc. O365 / M365 Support Azure / MS Endpoint Management / Active Directory / MS Defender, etc. Cloud Platform Hybrid Domains / InTune / MS Endpoint / Exchange Online Azure Cloud Platform Servers / RBAC Roles / Resource Groups / Network Security / Route Tables / Azure AD Devices / Azure Virtual Desktop (Publishing Desktops / Remote Apps) / SSO Management PREFERRED (not required) Citrix Cloud Platform Publishing Desktops / Remote Apps, etc. CAD Software (Autodesk / Auto CAD Inventor) Installation / Maintenance Epicor 10 / MS Dynamics (D365) Engineering Design / Commercial Industrial Manufacturing Industry Keywords: active directory information technology microsoft South Dakota Texas Service Desk Technician (USC Only) [email protected] |
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| Fri Aug 16 19:41:00 UTC 2024 |