| Contract Role - Desk Side Services, Walnut Creek, CA - Onsite at Walnut, Kansas, USA |
| Email: [email protected] |
| SR Number DFS/DFS/2024/2456863 Designation Associate Location WALNUT CREEK, California - Onsite No. of Positions 1 Recruiter System Integration Job Description (Posting). This position is responsible for a wide variety of hardware, software, application, and as a Service technologies throughout the healthcare system. This function includes support to incident break/fix, service request fulfillment, deployments, upgrades, hardware lifecycle management, and collaborative work with other tier II and III IT and shared services teams throughout the organization as the boots on the ground resource (1.) To ensure that calls or chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform ad hoc analyses, SIP activities and infrastructure management (6.) To ensure positive customer satisfaction and feedback Experience 2.5-5 Years Qualification B.E B-Tech Skill (Primary) DWP-FSS-Desk Side Services Job Shift Lead Thanks and Regards, Ankush Verma | Lead Recruiter Office: 732 485 0000 - 9086 Direct: 209-207-5752 Email: ankush@ cygnuspro.com Cygnus Professional Inc. https://www.linkedin.com/in/ankush-verma-7a1818b2/ Keywords: active directory information technology Contract Role - Desk Side Services, Walnut Creek, CA - Onsite [email protected] |
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| Mon Aug 19 19:36:00 UTC 2024 |