| Servicenow ITSM Consultant || AZ || Only GC and USC || Hybrid role at Remote, Remote, USA |
| Email: [email protected] |
| From: Ram, Atlantis [email protected] Reply to: [email protected] Title:- Application Support Engineer Location:- Phoenix AZ (Hybrid 4 days/week) Visa:- USC/GC JOB SUMMARY: Enterprise Identity App Support is responsible for 24x7 Production Support for Customer Identity and Access Management capabilities Proactively work on automated alerts, incidents towards resolving customer and system issues Conduct root cause analysis and resolution of problems for Enterprise Identity Applications. Participates in the development and deployment of preventive maintenance procedures. Contributes to the team's strategy to meet the agreed quality standards of documentation and reporting adhering to Service Delivery requirements. Triaging and troubleshooting application and system issues. Work with the SMEs and leads to implement resiliency measures for the application and platform. Participates in Disaster Recovery Testing. Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation. Contributes to continuous service improvement by maintaining standard methodologies and knowledge repositories. Actively participates in status of incidents, preventive solutions and resolutions to the SRE Director. Handling executive escalations reported via incidents, driving production incident resolution calls collaborating with multiple stakeholders REQUIRED SKILLS FOR THE POSITION: Good understanding on Information technology service management (ITSM) concepts. Experience in production support/service delivery/ operations support environment. Good to have a security background with stress on authentication and cyber security Hands on in coding in JSON, Java, HTML5, JavaScript, Unix Shell Script, DB2, Oracle, Mongo Hands on experience with observability monitoring toolset with servers and application performance tools (Eg. Splunk, ELF, Dynatrace or other open source tools) Building APIs and micro services and experience working with application performance monitoring 3+ years of experience in all aspects of designing, developing, managing system automations using scripting/Ansible/Python/Java etc.) and AI operations systems. Keywords: artificial intelligence green card Arizona Servicenow ITSM Consultant || AZ || Only GC and USC || Hybrid role [email protected] |
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| Mon Aug 19 22:52:00 UTC 2024 |