| New Position - Help Desk Support Analyst - LOCAL TO AR - LOOKING ONLY W2 at North Little Rock, Arkansas, USA |
| Email: [email protected] |
| From: Niki, Parin Technologies [email protected] Reply to: [email protected] Title: Help Desk Support Analyst Location: Camp Robinson, North Little Rock, AR On-Site Position at Camp Robinson. Duration: 10 months+ (with extension) Job Description: AWIN is a statewide communications network that provides service to 38,000 first responders in the state of Arkansas representing nearly 1000 public safety agencies. Each county in the state participates on AWIN as well as several state and federal agencies. AWINis managed by the Arkansas Department of Emergency Management. Job Description Entering radio information into the network inorder to activate the radio. Maintaining accurate records of userinformation. Performing defined tasks as per ADEM and AWINprocesses. Resolving user issues by answering questions andrequests when they arise. Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems. Maintaining client confidence and protecting operations by keeping sensitive information confidential. Monitoring system alarms and engaging with technical maintenance personnel as appropriate. Contributing to team efforts. Required Skills Strong customer service skills. Strong communication and interpersonal skills. Abilityto effectively communicate technical information to non-technical individuals.Ability to communicate clearly via telephone and email. Strong attention to detail and ability toprioritize tasks. Excellent technical knowledge of computersystems, hardware, software, and networks. Strong problem-solving and troubleshootingskills. Excellent organizational and time managementskills. Ability to work independently and as part of ateam. Required Qualifications Associate or Bachelor's degree (Or equal numberof years of experience) in Computer Science, Information Technology, or arelated field. Proven experience in system support or in asimilar technical support role. Familiarity with IT security practices andprotocols. Excellent problem-solving and analyticalabilities. Ability to pass a background check. Ability to lift 50 lbs. Keywords: information technology Arkansas New Position - Help Desk Support Analyst - LOCAL TO AR - LOOKING ONLY W2 [email protected] |
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| Mon Aug 19 23:58:00 UTC 2024 |