| Network Voice Engineer || San Antonio, TX (Local Only) at San Antonio, Texas, USA |
| Email: [email protected] |
| Greeting, Hope doing well My name is Ankit Kumar, a Sr. Technical Recruiter with Silverlink Technologies. We are looking for a suitable candidate for the position, I came across your resume and found this a perfect fit for this role. I would appreciate it if you can provide the best time and number to reach you to discuss this further Job Title: Network Voice Engineer Location: San Antonio, TX (Local Only) Duration: 6+ Month Experience: 12+ years Rate $50/hr. on CTC Max Expertise knowledge in UCCE, ICM, Cisco IPT with 10+ years of relevant experience Expertise in SIP protocol, SIP call flow and SIP troubleshooting Implementation experience and background Lead and Support Major Version upgrades and platform Migrations UCCE end to end troubleshooting Hands-on experience in SQL Queries Cisco Dialer experience and troubleshooting End to end coordination with TAC and 3P vendors Incident Management and Release Management experience Cisco ICM scripting knowledge (optional)" To adhere to quality standards, regulatory requirements and company policies To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases To participate or contribute on EN business in creation of proposals to drive Service improvement plans. To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team. To provide support for on call escalations or L3 level support and doing incident and problem management Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives. Thanks & Regards Ankit Kumar Team Lead [email protected] https://www.linkedin.com/in/ankit-kumar-6300111a1/ Silverlink Technologies Pvt Ltd www.silverlinktechnologies.com -- Keywords: information technology Texas Network Voice Engineer || San Antonio, TX (Local Only) [email protected] |
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| Tue Aug 20 19:22:00 UTC 2024 |