| Junior Tech Support Specialist onsite in TX at Junior, West Virginia, USA |
| Email: [email protected] |
| From: Kajal, Technocraft [email protected] Reply to: [email protected] Hello Hope you are doing well My name is Kajal a Staffing Specialist at Technocraft Solutions LLC. I am reaching out to you on an exciting job opportunity with one of our clients. Role: Junior Tech Support Specialist (Entry level candidates/On call support) Location: SanAntonio, TX US (onsite) Responsibilities: Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution. Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution. Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution. On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage. Mandatory Skills Description: 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10. 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones. 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents. Effective communication skills to interact with colleagues and end-users. Efficient call handling abilities to ensure prompt and accurate issue resolution. Nice-to-Have Skills: Experience with Microsoft Office The ideal candidate's background should look like: 1+ years of PC support experience, 6+ months of call center support Good communication skills, ability to learn fast, and be at work on time and schedule required. Thanks and Regards, Kajal Katara Talent Acquisition Specialist Technocraft Solutions LLC Email: [email protected] Keywords: access management Texas Junior Tech Support Specialist onsite in TX [email protected] |
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| Wed Aug 21 02:43:00 UTC 2024 |