| ServiceNow ITSM developers - REMOTE at Los Angeles, California, USA |
| Email: [email protected] |
| From: Subodh Kumar, TEK INSPIRATIONS LLC [email protected] Reply to: [email protected] Job Description - Title - ServiceNow ITSM developers Job Type Remote Location Los Angeles, CA MOI Skype 1. Basis Resource Desired Qualifications Extensive knowledge of JavaScript Familiarity with UI, SQL, HTML and CSS Knowledge of XML and structural programming concepts Knowledge of ITIL processes Experience in developing ServiceNow report Experience in ServiceNow Playbook development Experience in inbound and outbound data exchange development between ServiceNow and other systems via API (REST and SOAP) Familiar with Remedy ITSM, Microsoft PowerBI, ServiceNow CSM, ServiceNow NowAssist is preferable Scope of Services Develop ServiceNow ITSM technical implementation and migration plan Install, configure and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, tableetc) to align with requirements Migrate configurations, user access, service requests, incident, workorder, change requests from an existing system to ServiceNow ITSM Configure integrations between ServiceNow and other systems to enable seamless communication and data exchange using APIs and data load Create reports for ITSM data in ServiceNow and Microsoft PowerBI Review current LAUSD ServiceNow CSM setup and assist with troubleshooting issues Analyzes system performance and adjusts various tuning parameters or code for best performance Performs unit test, UAT, stress test scenarios with technical staff Implement on-going enhancements requests WORK SCHEDULE The resource(s) shall be available to begin work upon full execution of the agreement. Standard work hours will be Monday through Friday between 7:30 AM to 4:00 PM PT, unless other arrangements are mutually agreed upon. The actual schedule may be adjusted based on project needs by the sponsor. OTHERS For the duration of the project, the proposed firm and/or resource are expected to bring their own laptop computer equipped with appropriate project management tools such as MS Word, Excel, SharePoint, etc. A performance review will be conducted by the District to ensure services are performed satisfactorily by the Contractor and its resource. Contractor will be notified by the District of their performance. If the review is unsatisfactory, the contractor will be required to submit a corrective action plan to address the deficiencies. If the performance is not improved, the contract will not be renewed, and the option years will not be exercised. Keywords: user interface access management microsoft California ServiceNow ITSM developers - REMOTE [email protected] |
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| Wed Aug 21 18:37:00 UTC 2024 |