| Entry Level Tech Support onsite in San Antonio, TX US at Remote, Remote, USA |
| Email: [email protected] |
| From: Sumit katiyar, Technocraft solution [email protected] Reply to: [email protected] Dear , Hope you are doing well. We have an exciting opportunity matching your skills. Please find attached the job description. We look forward to hearing from you! Entry Level Tech Support (Entry level candidates/On call support) San Antonio, TX Long term Responsibilities: Accept Inbound Calls: Receive and handle inbound calls from Client employees reporting technical issues. Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution. Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution. Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution. On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage. Mandatory Skills Description: 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10. 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones. 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents. Effective communication skills to interact with colleagues and end-users. Efficient call handling abilities to ensure prompt and accurate issue resolution. Nice-to-Have Skills: Experience with Microsoft Office The ideal candidate's background should look like: 1+ years of PC support experience, 6+ months of call center support Good communication skills, ability to learn fast, and be at work on time and schedule required. Regards Sumit Katiyar Recruiting Manager Technocraft Solutions LLC. Cell / whatsapp number : 614-412-6658 Keywords: access management Texas Entry Level Tech Support onsite in San Antonio, TX US [email protected] |
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| Wed Aug 21 19:51:00 UTC 2024 |