| Problem Management/Major Incident Management consultant--100% Remote at Remote, Remote, USA |
| Email: [email protected] |
| Client: Fannie Mae Problem Management/Major Incident Management type person MUST have worked in an AWS environment. 100% remote Long term contract Job Description This role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities. The selected candidate will lead aspects of retrospective program and perform analytics of incident trends. They will facilitate the investigation and root cause analysis of technology incidents, permanent fixes to those causes, and identification of broader trends and patterns to remediate enterprise-wide issues in order to ensure reliability and availability of Fannie Mae applications and systems. This team member will be driving transformation, orchestration of execution and strategic enhancement/expansion of the Correction of Errors framework recently built at Fannie Mae. This role will be a key player in a matrixed team and will oversee the planning, design and delivery of large, complex, and cross functional enterprise-wide technology programs to realize expected business outcomes. Additional Skills & Qualifications 1. Provide expertise on designing and implementing a program or initiative. 2. Provide feedback and advice for goals and processes for a program or initiative. 3. Provide technology experience and leadership into root cause determination and long-term resolution 4. Persuade diverse technology groups to work together to implement high value technical, procedural, and risk migration solutions into production 5. Evaluate and report on progress for a program or initiative. 6. Consult with leaders and stakeholders to gain support for a program or initiative. 7. Deep experience presenting to varying levels of leadership, with fluency in PowerPoint to support presentation needs 8. Experience designing and leading IT PMO processes and tool adoption, technology strategic planning and budgeting spanning the entire organization, portfolio management using various methodologies preferred. 9. Advanced knowledge and experience defining, implementing, and managing ongoing portfolio management, strategic planning, program management, and IT Governance processes. 10. Experience in one or more of the standard governance frameworks like ITIL, COBIT. 11. Results oriented with a high degree of resilience and perseverance. 12. Proactive. Able to anticipate obstacles and develop plans that deliver results. 13. Demonstrated ability to effectively prioritize and successfully execute multiple projects. Skilled in Active Directory Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms Skilled in SQL Experience using SharePoint, Visio, Excel, Word Skilled in AWS Management and Governance suite of products such as CloudTrail, CloudWatch, or Systems Manager Skilled in ServiceNow to manage digital workflows Experience using JIRA Experience using scheduling software to book events (scheduling time on Teams / Outlook / booking meeting rooms, etc.) Warm Regards Raj | Lead US IT Recruiter Tech Rakers Inc | [email protected] Tel: +1(337) 999-0568 | Fax: 337.205.6136 1602 W Pin hook Rd, Suite 202-B, Lafayette, LA 70508 -- Keywords: information technology Louisiana Problem Management/Major Incident Management consultant--100% Remote [email protected] |
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| Wed Aug 21 23:56:00 UTC 2024 |