| Service Now ITSM at Remote, Remote, USA |
| Email: [email protected] |
| From: bhargav akkula, kksoftwareassociates.com [email protected] Reply to: [email protected] Hi All, Client:TCS ServiceNow_ITAM (IT Asset Management), ServiceNow 6-8 Partner with business customers to collect, define, analyze, document and review user stories and functional requirements for projects and enhancements for ServiceNow applications. Create process definition diagrams, use cases, user stories, requirement traceability matrix, and acceptance criteria. Build reports, dashboards and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics. Develop and execute test plans including User Acceptance Testing with business stakeholders. Understand and convey business priorities for initiatives, enhancements and projects including assisting in development of roadmap and future capabilities of solutions. Collect, consolidate, and analyze service metrics to facilitate decision making related to service improvements. Evaluate and ensure solutions meet agreed upon business requirements and drives business customer satisfaction. Coordinate and lead discussions between ServiceNow developers, product owners, and architects with internal customers to ensure services are meeting business needs and requirements. At least 4 years minimum working as a Business Analyst with at least 2 years of domain expertise in the ServiceNow platform. Demonstrated ability for translating User requirements into groomed stories, functional requirements specification, test cases, and use cases. Ability to multitask and manage time effectively amongst multiple priorities. On-call flexibility, including, unplanned and planned maintenance and outages. Experience using enterprise tools such as Visio or Lucid Chart, Teams, Confluence and Jira Scrum Master certified and experience leading a scrum-based delivery team (preferred) Experience working in a regulated environment within a global company (preferred) Exceptional knowledge of ITIL processes or certification (preferred) United States TCS - San Diego,CA SAN DIEGO San Diego,CA Regards Bhargav Akkula Sr Lead Associate (US IT Recruitment) (945) 224-1536 [email protected] www.kksoftwareassociates.com Keywords: information technology California Service Now ITSM [email protected] |
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| Thu Aug 22 00:34:00 UTC 2024 |