| Hybrid || Service delivery Manager at Bellevue, WA at Bellevue, Washington, USA |
| Email: [email protected] |
| Please share local profiles only. Job Title: Service delivery Manager Location- Bellevue, WA ( 3 days Onsite and 2 days remote ) Duration: Long term contract Must have Skills Please look for Service Delivery Manager with strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with knowledge in one of the cloud platforms (AWS, Azure). How many years of L2, L3 support (which year) : Years of experience as Incident Manager (which year): Years of experience as Service manager (which year): Years of experience in JIRA/Service now (which year): Have you implemented process and performance improvement ; If yes, which project/year Should have excellent communication skills: Years of experience in Cloud platform (which year): Cloud project is the priority and candidate should have worked as an Incident manager in cloud SLA process improvement should be highlighted in the resume Should have managed IITL ticketing system Process improvement in ITIL All these above should reflect in the resume Job Description: Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high-quality response. Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)Track and monitor the performance of services, identify areas for improvement, and implement changes as needed. Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively. Foster positive work environment and build culture of automation & innovation to improve service delivery performance. Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns. Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees. Proactive identification of issues and risks, prepare strong mitigation/resolution plans. Experience:10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager. Strong multi-cloud (preferred AWS & Azure) and operations management skills. ITIL or similar certifications strongly preferred. Excellent communication, research, analytical, and documentation skills. Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner. Regards , Sameer Raj Tanisha Systems Inc Email: [email protected] Address: 99 Wood Ave South, Suite # 308, Iselin, NJ 08830 -- Keywords: information technology New Jersey Washington Hybrid || Service delivery Manager at Bellevue, WA [email protected] |
| [email protected] View all |
| Thu Aug 22 02:33:00 UTC 2024 |