| VDEM - Help Desk Analyst 4 (745405)I|On site||In Person Only II Richmond VA at Richmond, Virginia, USA |
| Email: [email protected] |
| From: Swapna, Cyber-resources [email protected] Reply to: [email protected] Role: VDEM - Help Desk Analyst 4 (745405) Job Id : 745405 Positions : 1 Location: Richmond, VA 23236 Work Mode: ONSITE Interview: In Person Only Client: VDEM(Virginia Department of Emergency Management) DUE : 08/27 Experience : 3+ Client State: Virginia -Troubleshoot, track and remediate issues on end user computing hardware and software systems. -Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW). -Advocate for the user and systems that allow for greater efficiencies within the scope of security standards. -Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems. -Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines. -Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue, action or assign those for VDEM IT Help Desk, and escalate as needed. -Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.). -Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs. -Coordinates, tracks and updates hardware assets information in the CMDB (system of record). Provides timely and effective communications regarding readiness status within assigned deadlines. Skill Required / Desired Amount of Experience CompTia A+ Desired 3 Years Keystone Edge Ticketing System Nice to have 1 Years Description Question 1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment Question 2 Please list candidate's email address. Thanks & Regards Swapna J Official Partner to State of Virginia / D.C. / Indiana / Georgia / Idaho / Florida / Iowa Email: [email protected] | 12240 Manor Crossing Dr, Glen Allen, Virginia 23059 http://www.cyber-resource.com/ Question 3 Please list the city/state where the candidate is located. Question 4 This position requires an ON-SITE interview and ON-SITE work. If the candidate is not comfortable with this, DO NOT SUBMIT!!! Keywords: information technology microsoft Idaho Virginia VDEM - Help Desk Analyst 4 (745405)I|On site||In Person Only II Richmond VA [email protected] |
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| Thu Aug 22 04:04:00 UTC 2024 |