| Principal Genesis IVR Development Engineer at Atlanta Metropolitan Area at Atlanta, Georgia, USA |
| Email: [email protected] |
| From: Sanjay Sunar, convextech [email protected] Reply to: [email protected] Position: Principal Genesis IVR Development Engineer Location: Atlanta Metropolitan Area Duration: 6-12Months Visa: NO H1B/CPT Interview: Phone/Skype/Teams Job Description: The Environment Global Fintech Lead World Class Contact Center Initiative Enterprise Transformation C-Level Leadership The Role Candidate should have vast experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including mortgage, banking and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity of legacy migration to target platform. Responsibilities will include translation of the Voice UI/UX design wireframes to actual code/configuration. Candidate will bridge the gap between design and technical implementation, taking an active role on both sides and defining IVR customer experience. VP - IVR/Routing Development Lead Contact Center is looking to recruit talent to support the IVR/Routing Cloud Transformation initiative. Candidate should have vast experience working with design and implementation of IVR call flows and service integration supporting various line of businesses including mortgage, banking and brokerage. Successful candidate will ideally have performed a pivotal role in large transformation before and have dealt with scale and complexity of legacy migration to target platform. Responsibilities will include translation of the Voice UI/UX design wireframes to actual code/configuration. Candidate will bridge the gap between design and technical implementation, taking an active role on both sides and defining IVR customer experience. Candidate should have of knowledge of end-to-end connectivity of Contact Center technologies: IVR, CTI/Intelligent Routing, Call Recording, Workforce Management, Analytics and Reporting. Candidate must also have strong communication and interpersonal skills to work very closely with tech and business leadership as well as agile team members throughout the entire development lifecycle. This position also involves managing a team while having the skills of hands-on Development and Design of IVR. 40% management, 60% hands-on Required Skills: 5-7 years hands on experience with Genesys IVR and routing design and development using Genesys Composer Experience managing and training teams Good understanding of CTI (Computer Telephony Integration), contact center architecture, Genesys Framework, Genesys routing strategy Thorough understanding and/or experience with call back technologies, preferably with virtual hold solutions Experience with designing Business Continuity /Disaster Recovery architecture Demonstrated track record of managing multiple development projects at once Excellent communication skills, listening skills, influencing and negotiation skills Ability to develop and foster relationships with resources outside of direct control Bachelors/Masters Degree in Computer Science, Information Systems or related field Desired Skills: Experience with OMNI channel integration: Email, SMS, Social, Chat, Chatbot Knowledge and/or experience with Genesys PureCloud Contact Center Cloud as a Service Thanks and Regards Sanjay Sunar US IT Recruiter | Convex Tech Inc. : [email protected] : https://www.linkedin.com/in/sanjay-sunar-918771321/ Keywords: cprogramm user interface user experience information technology Principal Genesis IVR Development Engineer at Atlanta Metropolitan Area [email protected] |
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| Thu Aug 22 06:32:00 UTC 2024 |