| Remedy Reporting || Portland, OR ll Onsite at Portland, New York, USA |
| Email: [email protected] |
| From: Sona Chhabra, SMART IT FRAME [email protected] Reply to: [email protected] Job Title- Remedy Reporting Location - Portland, OR Duration- 12+ Months Experience 10+ Years Job Description: Qualifications: 5 to 8 years of experience in administration and development of the BMC ITSM Suites, Workflows, MyIT , DWP, Smart IT. Good knowledge of Remedy Reporting capabilities and use of third-party tools for remedy reporting. Oracle Analytics Server. Strong ITIL Framework concepts. Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner. Responsibilities: Develop and maintain infrastructure solutions using BMC Helix Remedy-Smart Reporting, BMC Helix Remedy-DWP & SmartIT, BMC Helix Dashboards, and BMC Helix Remedy. Administration related to BMC Remedy ITSM system. Understand client functional requirements and interfaces . Coordination with client & technical team to assess reporting requirement related to BMC Remedy and provide solutions to the client. Manages & handle communication with client, different stake holders, requesters for resolution of the tickets. Responsible for maintaining the highest levels of data delivery, customer satisfaction and meeting SLA Ability. Understand the Infrastructure of current environment. Experience on below following BMC components: BMC ITSM, BMC Service Request Management BMC Service Level Management, BMC Analytics, BMC Dashboards and Smart Reporting. Knowledge of BMC Workflows. Develop and maintain documentation. Train and mentor junior team members on best practices and technical skills. Participate in the planning and execution of disaster recovery and business continuity plans. Evaluate new technologies and tools to recommend improvements to existing infrastructure. Work closely with stakeholders to understand their requirements and provide tailored infrastructure solutions. Contribute to the overall success of the company by ensuring that infrastructure solutions support business goals and societal impact. Keywords: information technology Remedy Reporting || Portland, OR ll Onsite [email protected] |
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| Thu Aug 22 23:45:00 UTC 2024 |